Associate, Digital Review Team Senior Analyst

The Western Union Company; Quezon City; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

HMO coverage

Paid Time Offs

Global recognition

Job summary

The Western Union Company is seeking an Associate, Digital Review Team Senior Analyst to monitor digital activity and identify fraud trends. You will review real-time transactions, verify customer identities, and perform due diligence to mitigate risk across onboarding and ongoing activity.

You will collaborate with fraud operations, compliance, product, and other stakeholders to develop controls and implement remediation.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 2–3 years in fraud prevention or transaction monitoring.
• Experience with KYC/CDD/EDD processes.
• Knowledge of regulatory compliance in financial services.
• Strong analytical and communication skills.

Responsibilities

• Monitor and analyze digital transaction activity to identify fraud trends and risks.
• Review transactions from real-time monitoring queues and fraud detection platforms.
• Conduct analysis of transactional data, customer profiles, and documentation to identify risks.
• Perform customer onboarding reviews, KYC verification, and enhanced due diligence steps.
• Contact customers to validate suspicious transactions and verify activity.
• Make risk-based decisions on approvals, holds, or escalations.

Skills

Analytical mindset

Investigative skills

Decision making

English proficiency

Education

Bachelor’s degree or equivalent in a related field

Tools

Fraud monitoring systems

Case management tools

Job description

Role Responsibilities As Associate, Digital Review Team Senior Analyst you will perform below

Role Responsibilities

• Monitor and analyze digital transaction activity to identify potential fraud trends, suspicious behaviors, and emerging risk patterns.
• Review and investigate transactions from real-time monitoring queues and fraud detection platforms.
• Conduct detailed analysis of transactional data, customer profiles, account activity, and supporting documentation to identify potential fraud, financial crime, or compliance risks.
• Perform customer profile reviews, KYC verification, customer due diligence (CDD), enhanced due diligence (EDD/ECDD), identity verification, and document authentication in accordance with regulatory and company requirements.
• Support customer onboarding and account verification processes by validating customer identity, information, and documentation.
• Contact customers via phone, email, or other approved communication channels to validate suspicious transactions and verify account activity.
• Make risk-based decisions regarding transaction approvals, holds, cancellations, escalations, account restrictions, and customer verification outcomes.
• Handle complex investigations independently and determine appropriate escalation paths when necessary.
• Collaborate closely with Analysts, Senior Analysts, Supervisors, Compliance, Fraud Operations, Product, and other stakeholders to identify risks and develop mitigation strategies.
• Share fraud typologies, emerging trends, best practices, and lessons learned to strengthen fraud prevention and compliance controls.
• Support incident investigations, root cause analyses, and remediation activities related to fraud, operational risk, or customer verification concerns.
• Meet established productivity, quality, accuracy, and service-level expectations while maintaining a high standard of investigation quality.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• Maintain accurate and detailed case documentation to support regulatory, audit, and compliance requirements.
• Demonstrate flexibility and adaptability by supporting new business initiatives, projects, and responsibilities aligned with Western Union's Center of Excellence model.

Role Requirements

• Bachelor's degree, college diploma, or equivalent professional experience in Business, Finance, Criminology, Risk Management, Compliance, Information Technology, or a related field.
• Minimum of 2-3 years of relevant experience in fraud prevention, transaction monitoring, customer profile verification, KYC (Know Your Customer), Customer Due Diligence (CDD), Enhanced Due Diligence (EDD/ECDD), digital identity verification, compliance operations, financial crime investigations, banking, fintech, payments, or e-commerce.
• Demonstrated experience performing customer onboarding reviews, customer profile reviews, KYC verification, identity verification, document authentication, sanctions screening, and risk assessments in accordance with regulatory and company requirements.
• Working knowledge of regulatory compliance requirements, KYC/CDD/EDD processes, customer verification controls, fraud detection methodologies, and financial crime prevention practices within a regulated financial services environment.
• Experience using fraud monitoring systems, transaction review platforms, case management tools, customer verification solutions, or related risk management platforms is preferred.
• Strong analytical, investigative, problem-solving, and decision-making skills with exceptional attention to detail.
• Ability to assess risk, exercise sound judgment, and make independent risk-based decisions with limited supervision.
• Excellent verbal and written communication skills in English.
• Strong customer-centric mindset with the ability to manage sensitive customer interactions professionally while balancing customer experience, risk mitigation, and regulatory compliance requirements.
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
• Ability to manage multiple priorities, adapt to changing business needs, and consistently meet quality, productivity, and service level targets in a fast-paced environment.
• Strong organizational and time management skills with the ability to work independently and collaboratively within a global team environment.
• Ability to quickly learn new systems, tools, processes, and regulatory requirements.
• Additional language proficiency is considered an advantage, particularly Japanese, French, German, Spanish, Italian, Portuguese, Thai, Vietnamese, Bahasa Indonesia, Mandarin, or Tagalog.

Work Shift

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. Demonstrated flexibility to work Morning, Mid, and Graveyard shifts, including weekends, public holidays, and rotating schedules, to support global business operations and coverage requirements.

Benefits and Other Details

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines specific benefits include:

• Paid Time Offs
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Employee Wellness
• Global Recognition and Rewards Programs

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-AK1 #LI-Hybrid Estimated Job Posting End Date: 10-30-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.