Customer Success Manager - Scale Team

Smartly.Io; Metro Manila; Vor Ort; PHP 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Smartly is seeking a motivated Customer Success Manager to join our growing Customer Success team, helping advertisers unlock greater performance by combining ad buying and creative automation. You will manage a large book of business, train customers, and drive feature adoption leading to renewals and account expansion.

You will become a Smartly platform specialist, collaborate across Sales, Marketing, Technical Solutions, Services, Product, and Engineering, and actively contribute to building

Qualifikationen

• 4+ years of relevant experience in a customer success or similar customer-facing function.
• Capable of learning new tools and processes quickly.
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat etc)
• Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals.
• Results-driven mentality and capable of meeting commercial targets and weekly productivity goals.
• Able to explain complex concepts clearly and translate data into insights.
• Confident, with strong spoken and written communication skills.
• Self-driven with exceptional organizational skills.

Aufgaben

• Build and foster strong relationships with a large book of customers.
• Act as the main point of contact for training and product support, delivering an exceptional customer experience.
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption.
• Meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering.
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives.

Kenntnisse

Customer success

Account management

Training delivery

Paid social ads

Communication skills

Data analysis

Time management

Cross-functional collaboration

Problem solving

Jobbeschreibung

About the role

We're looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation. In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.

Key responsibilities

• Build and foster strong relationships with a large book of customers
• Act as the main point of contact for training and product support, delivering an exceptional customer experience
• Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
• Meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption
• Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
• Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives

About you

• 4+ years of relevant experience in a customer success or similar customer-facing function
• Capable of learning new tools and processes quickly
• Advanced knowledge of paid social advertising (Facebook, TikTok, Pinterest, Snapchat etc)
• Proactive problem-solver with a positive attitude and a strong desire to help customers reach their goals
• Results-driven mentality and capable of meeting commercial targets and weekly productivity goals
• Able to explain complex concepts clearly and translate data into insights
• Confident, with strong spoken and written communication skills
• Self-driven with exceptional organizational skills

About us

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries.

Requirements

Please refer to job description.

Customer Relationship Management Problem Solving Communication Skills Product Knowledge Data Analysis Project Management Customer Advocacy Time Management Cross-Functional Collaboration