Associate Credit Services Representative- Market (Mid-Shift)

Medtronic; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Medtronic in the Philippines is seeking an entry-level Credit Services professional to engage with customers by phone and email, resolve outstanding balances, and support debt recovery with a focus on data-driven decision making.

The role emphasizes learning, adaptability to AI-assisted workflows, and collaboration with Finance and regional teams to resolve account issues while maintaining strong customer relationships.

Qualifications

• This is an entry level role with no experience required.
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.
• Ability to learn and operate within AI-assisted workflow environments and digital process-management tools.
• Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Responsibilities

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Skills

Digital literacy

Learning agility

Customer communication

AI awareness

Education

Bachelor’s degree

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role operates within a modern Credit Services environment that combines customer engagement, digital workflow technologies, AI-enabled productivity tools, operational controls, and data-driven decision support to improve service delivery and customer outcomes.

The role will focus on customer engagement, exception handling, data stewardship, process adherence, operational controls, and continuous improvement.

Responsibilities may include the following and other duties may be assigned.

• Manage credit and collections activities, including customer communication via phone and email, to resolve outstanding balances.
• Negotiate payment arrangements and support effective debt recovery while maintaining positive customer relationships.
• Monitor high-risk and overdue accounts and implement appropriate collection strategies.
• Ensure timely collection of receivables in line with company policies and payment terms.
• Collaborate with Finance, Customer Service, market teams, and other stakeholders to resolve account-related issues.
• Coordinate with back-office teams to clarify account discrepancies and support issue resolution.
• Escalate complex or sensitive cases appropriately and in a timely manner.
• Maintain a professional, customer-focused approach in all customer interactions and financial discussions.

Required Knowledge And Experience

• This is an entry level role with no experience required
• Requires a Baccalaureate degree.
• Requires broad theoretical job knowledge typically obtained through advanced education.
• Basic digital literacy and adaptability to evolving technologies and AI-assisted ways of working.
• Ability to learn and operate within AI- assisted workflow environments and digital process-management tools.
• Demonstrated curiosity toward continuous learning, automation technologies, and modern shared-service operating models.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).