Associate Credit Services Representative-Cash Application (Mid-Shift)

Medtronic; Philippines; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Incentive plan

Job summary

Medtronic is seeking a detail-oriented team player to support Credit Services and Cash Application. You will process cash postings in SAP, assist with reconciliations, and support SOX controls while ensuring accuracy and timely service.

The role offers onboarding, training, and opportunities to contribute to continuous process improvements. The ideal candidate will have 0–1 year in finance-related roles, strong MS Excel skills, and the ability to work a 3 pm–12 am PHT shift.

Qualifications

• Bachelor's degree required.
• 0–1 year of experience in Finance, Shared Services, or related operations preferred.
• Basic understanding of accounting, AR, or cash application helpful.
• Proficient in MS Office; SAP knowledge is a plus.

Responsibilities

• Post cash transactions in SAP and AutoBank per procedures.
• Process offsets, adjustments, and intercompany transfers.
• Support write-off processing with proper approvals and controls.
• Handle customer refund requests accurately and within timelines.

Skills

Attention to detail

Team player

Communication skills

Willingness to learn

Education

Bachelor's degree

Tools

SAP

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

This role is responsible for supporting Credit Services and Cash Application operations through accurate and timely execution of core processes, while ensuring compliance with established procedures, controls, and service standards. The incumbent will complete onboarding and process training, working closely with senior team members, trainers, and subject matter experts to build proficiency in key operational activities.

The position supports daily cash application and related Credit Services tasks within SAP and other business systems, ensuring high levels of accuracy, productivity, and customer service. The role also leverages approved digital tools, including AI solutions to enhance efficiency while maintaining accountability for validating outputs against source documentation, system data, and process requirements.

In addition, the individual will provide operational support and team coverage as needed, proactively identify and elevate issues, and contribute to continuous improvement initiatives.

Responsibilities may include the following and other duties may be assigned.

• Post incoming cash transactions in SAP and the AutoBank module in accordance with established processes and procedures.
• Process offset, adjustment, and intercompany transfer transactions as assigned.
• Support write-off processing in compliance with approval authorities and internal controls.
• Process customer refund requests accurately and within agreed timelines, ensuring all required documentation and approvals are in place.
• Investigate and resolve unallocated cash items using internal reports and collaborate with Credit & Collection teams and other stakeholders as needed.
• Support SOX compliance activities, audit requests, and control documentation requirements.
• Assist with journal entries, SAP postings, and balance sheet/GL reconciliations under guidance and supervision.
• Provide backup support to team members and help ensure continuity of operations during absences, handovers, or peak workloads.
• Perform other duties reasonably assigned within the scope of the role.

Required Knowledge and Experience:

• Bachelor's degree required.
• Prior Credit Services experience is not required. 0 to 1 year of experience in Finance, Accounting, Shared Services, Customer Service, or other operational/administrative functions is preferred.
• Basic understanding of accounting, finance, accounts receivable, or cash application processes is advantageous.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience with SAP or other ERP systems is an advantage.
• Strong attention to detail and ability to follow established processes and procedures.
• Good communication and collaboration skills, with the ability to work effectively in a team environment.
• Demonstrated willingness to learn, adapt, and develop new skills in a fast-paced operational setting.
• Be able to work a shift of 3 pm- 12 am PHT.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).