Associate, Bank Operations Levies and Garnishments

Capital One Group; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Capital One Group in Alabang, Philippines is seeking a Levies and Garnishments Associate to support intake, processing and payments within Bank Operations. The role emphasizes accuracy, risk mitigation, and standardization, with opportunities to work on special projects and improve case management systems.

This onsite back-office position requires at least two years of relevant experience and proficiency with MS Office or Google Suite, and it includes a night shift.

Qualifications

• Two years college level education or equivalent work experience.
• At least two years' call center or equivalent experience.
• Proficiency with Microsoft Office or Google Suite.
• Strong attention to detail and communication skills.

Responsibilities

• Communicate with attorneys, agencies, stakeholders and external vendors.
• Handle complaints and escalations, including third-party contacts.
• Reconcile money movement and mitigate financial losses.
• Perform monthly quality reviews for regulatory compliance.
• Participate in special projects, including tech and automation.
• Support management of operational teams and document processing.
• Drive process improvements for scalability and continuous improvement.
• Review processes to ensure accuracy.
• Support modernization of the bank case management system.
• Take on additional duties in a fast-paced environment.

Skills

Attention to detail

Communication skills

Problem solving

Microsoft Office

Google Suite

Education

Two years college level education or equivalent work experience

Tools

Microsoft Office

Google Suite

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Associate, Bank Operations Levies and Garnishments

Summary

The Levies and Garnishments Associate supports critical operations, including intake, processing, special projects, coaching, and payments. We are seeking a knowledgeable professional with a background in bank processing to mitigate financial risk and ensure process accuracy. The ideal candidate will champion standardization, elevate case processing quality, and act as a self-starter who thrives in collaborative, high-pressure environments while proactively building stakeholder trust.

Work Set up

Onsite. Back Office. Candidates must be amenable to a night shift schedule.

General Responsibilities

• Exercise exceptional communication skills and optimize contact with attorneys/agencies, stakeholders and external vendors/banks
• Manage complaints and escalations which may result in contacting third parties as necessary to remediate
• Owns reconciliation of money movement and mitigates financial losses
• Completes monthly quality reviews to ensure compliance with regulatory requirements and critical business standards
• Participates in special projects as needed including technology and automation enhancements
• Supports overall management of operational teams and processing of documents as needed to accommodate work volumes
• Drive process optimization by challenging designs for scalability, documenting gaps, and supporting continuous improvement
• Uphold the review of processes to measure accuracy
• Support the modernization of the bank case management system
• Ability to handle other duties as assigned by management and work in a fast-paced environment

Basic Qualifications

• Two (2) years college level education or equivalent work experience
• At least two (2) years experience in a call center environment or any equivalent work experience
• At least one (1) year of experience using Microsoft Office or Google Suite
• Strong attention to detail , good communication and problem solving skills

Preferred Qualifications

• At least 2- years of customer service or banking experience
• Experience in deposit operations , bank account servicing ,ACH , Tax Levies/ Liens , Paralegal , legal orders, payment operations, account restraints or back office financial services is preferred
• Experience in U.S. banking processes is an advantage

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.