Associate AP Problem Resolution Process Expert

Capgemini Philippines Corp.; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Capgemini Philippines Corp. is seeking a Problem Resolution expert within the BSv organisation to ensure timely handling of accounts payable invoices and high-quality service delivery.

The role focuses on problem identification, resolution, and adherence to process standards, driving efficiency and cost-effective outcomes. The candidate may temporarily back up the Team Lead and act as the SME for resolving issues raised by junior team members, contributing to process improvements and service

Responsibilities

• Daily activities fulfilled properly and timely according to Desktop Procedures and SLA targets.
• Processing of incoming invoices, with initial problem identification and resolution.
• Resolve operational issues related to accounts payable invoices; may support others as needed.

Job description

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description - Grade Specific

Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs