Associate AP Problem Resolution Process Expert

Capgemini; Manila; On-site; PHP 300,000 - 500,000; Full time

Job summary

Capgemini in Manila seeks an experienced professional to support accounts payable processes with strong problem-resolution capabilities. You will ensure timely processing of invoices and contribute to maintaining accuracy and SLA performance in a collaborative team environment.

The role emphasizes knowledge of AP workflows, effective communication, and timely issue resolution to deliver compliant, high-quality service for business outcomes.

Qualifications

• Process incoming invoices and perform initial problem identification and resolution.
• Ensure timely processing of transactions and outputs in accordance with procedures.
• Support team leaders and escalate issues as needed to meet SLA targets.

Responsibilities

• Process daily accounts payable invoices and identify basic issues.
• Resolve operational issues raised by junior team members.
• Maintain accuracy and ensure adherence to desktop procedures and SLAs.

Job description

Job Description

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Role based in BSv organisation. Leveraging deepening to expert knowledge of Problem Resolution, The Problem Resolution Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. May temporarily back up or be the Team Lead and is the key Subject Matter Expert in the team to resolve operational issues that would be raised by more junior team members. Their domain expertise means they are responsible for problem identification and resolution of accounts payable invoices

Job Description - Grade Specific

Ensure that the daily activities within hisorher responsibilities are fulfilled properly and timely in accordance with Desktop Procedures and SLA targets. Demonstrate knowledge of processes and procedures relevant to the function and proactively identifies improvement opportunities.May support others in process related areas, as outlined by the Team LeaderProcessing of incoming invoices, with initial problem identification and resolutionIs responsible for processing transactions and producing outputs