Associate Analyst, Credit & Collections

Hammerjack Pty Ltd; Philippines; On-site; PHP 350,000 - 550,000; Full time

Job summary

Xerox Holdings Corporation is seeking an O2C Cash Collections Specialist to manage receivables and optimize cash flow for global customers. You will engage via email and phone, resolve billing issues, and collaborate with Sales, Finance, and Operations to meet collection targets.

The role emphasizes accuracy, process discipline, and proactive communication in a fast-paced environment. Location opportunities include the Philippines with global support.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• Minimum of 2 years in Accounts Receivable or cash collections.
• Knowledge of Order-to-Cash process and AR lifecycle.
• Experience with ERP systems (SAP or similar).

Responsibilities

• Manage assigned customer accounts and collect receivables via email and phone.
• Prepare statements of account, aging reports, and invoice copies.
• Monitor aging and take actions to reduce delinquency.
• Investigate and resolve billing disputes and unapplied cash.
• Coordinate with cross-functional teams to resolve issues.
• Escalate delays per established processes.
• Document collection activities in ERP systems.
• Support monthly reporting and audits.
• Ensure compliance with SLAs and company policies.
• Provide backup support as needed.

Skills

AR/Collections

Customer service

Analytical skills

Communication skills

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

SAP

Microsoft Excel

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The O2C Cash Collections Specialist is responsible for managing and collecting outstanding customer receivables, ensuring timely payments, maintaining healthy account balances, and supporting overall cash flow objectives. This role serves as a key point of contact for customers regarding payment inquiries and account reconciliation while partnering with internal teams to resolve billing and payment-related issues. The position plays an important role in achieving collection targets, reducing delinquency, and maintaining strong customer relationships.

Why Join This Team

• Be part of a dynamic Order-to-Cash organization supporting global customers and business operations


• Gain exposure to end-to-end Accounts Receivable and Cash Collections processes


• Collaborate with Sales, Customer Service, Finance, Credit, and Operations teams


• Develop expertise in customer account management, collections strategy, and dispute resolution


• Contribute to cash flow optimization and business performance through impactful collection activities


• Work in an environment that values continuous improvement, accountability, and customer focus

What You Will Do

• Manage assigned customer accounts and proactively collect outstanding receivables through email and phone communication


• Prepare and distribute statements of account, aging reports, invoice copies, and supporting documents required for payment processing


• Monitor account aging and take appropriate collection actions to reduce delinquency and improve cash collections performance


• Investigate and resolve billing disputes, payment discrepancies, deductions, and unapplied cash transactions


• Coordinate with Sales, Billing, Credit, Accounting, Customer Service, and other cross-functional teams to resolve account issues


• Escalate payment delays and collection concerns through established processes when necessary


• Research and reconcile customer accounts to ensure accurate account balances and payment application


• Maintain accurate and timely documentation of collection activities within ERP and collection management systems


• Support monthly reporting requirements, account reviews, and audit requests


• Ensure compliance with established service level agreements (SLAs), company policies, and collection procedures


• Provide backup support for team members and assist with other collection and accounts receivable activities as assigned

What You Need to Succeed

• Bachelor's degree in Accounting, Finance, Business Administration, Management Accounting, or a related field


• Minimum of 2 years of experience in Accounts Receivable, Cash Collections, Customer Service, Accounting, or related finance operations


• Knowledge of the Order-to-Cash process and Accounts Receivable lifecycle


• Strong understanding of billing, collections, account reconciliation, and payment application processes


• Experience working with ERP systems such as SAP or similar financial platforms is an advantage


• Proficiency in Microsoft Excel and other Microsoft Office applications


• Excellent verbal and written communication skills with the ability to interact effectively with internal and external stakeholders


• Strong analytical, problem-solving, and organizational skills


• High attention to detail and ability to manage multiple priorities in a fast-paced environment


• Proactive, customer-focused, and adaptable to changing business requirements

How We Set You Up for Success

• Comprehensive onboarding and training on Cash Collections processes, systems, and tools


• Exposure to global customer accounts and Order-to-Cash operations


• Opportunities to strengthen ERP, reporting, and account management expertise


• Supportive team environment with established workflows and collaborative partnerships


• Participation in process improvement initiatives and operational excellence programs


• Continuous development opportunities to build finance, collections, and customer management capabilities