Associate, AML Compliance - Spanish Speaker

Western Union; Philippines; Hybrid; PHP 469,000 - 759,000; Full time

Benefits offered by this job

Short-term incentives

Health insurance options

Accident and life insurance

Development platforms

Job summary

Western Union in the Philippines is seeking a role focused on AML compliance and customer service, requiring English and Spanish proficiency, a bachelor’s degree, and strong analytical skills.

The position is hybrid, with at least three days in the office per week, and duties include interviewing customers about service usage, assessing AML knowledge, and communicating decisions to consumers, agents, and service associates.

Qualifications

• Anti money laundering background or customer service experience in a related banking field.
• Proficiency in English and Spanish language.
• Bachelor's degree or equivalent job experience in the financial services industry is preferred.
• Analytical and research and attention to detail skills are required.

Responsibilities

• For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services.
• You will assess AML knowledge when handling transaction refunds.
• After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates.
• You will follow up on customer’s activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation.
• Must have an availability to work night shifts and weekends.

Skills

AML compliance

Customer service

Bilingual English/Spanish

Analytical thinking

Attention to detail

Education

Bachelor's degree or equivalent

Job description

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union.

Role Responsibilities

• For this position, 90% of your duties will be receiving or making calls to customers to interview them about how they use Western Union services.
• You will assess AML knowledge when handling transaction refunds.
• After an accurate review via phone and/or mail, you will make decisions, communicating them to consumers, Agents and/or Service Associates.
• You will follow up on customer’s activity already reviewed by previous senior specialists, you will try to contact customer via phone and/or email to collect required information and/or documentation.
• Must have an availability to work night shifts and weekends.

Role Requirements

• Anti money laundering compliance background or customer service experience in a related banking field is preferred.
• Proficiency in English and Spanish language.
• Bachelor's degree or equivalent job experience in the financial services industry is preferred.
• Analytical and research and attention to detail skills are required.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

09-04-2026