Assistant Warehouse Manager (Resources Lead) - SCommerce (Mandaue, Cebu)

Shopee; Mandaue; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Shopee Philippines is seeking a seasoned Warehouse Manager to lead cross-functional warehousing operations in Mandaue. You will set standards, forecast HC needs, and oversee attendance, performance metrics, and inventory accuracy.

The role demands 8–10 years in warehousing, strong KPI knowledge, and proven leadership. On-site work in Mandaue Cebu, with a focus on continuous improvement and stakeholder coordination.

Qualifications

• Bachelor’s Degree in Business Administration, Supply Chain, Industrial Engineering, or related field.
• 8–10 years in warehouse operations or related field.
• Strong leadership and analytical skills.
• Proficient in KPIs and data-driven decision making.
• Experience with WMS and databases.
• Willing to be assigned in Mandaue, Cebu.

Responsibilities

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation
• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records

Skills

Leadership

Analytical thinking

KPIs knowledge

Data-driven decision making

Communication

Interpersonal skills

Education

Bachelor’s Degree in Business Administration, Supply Chain, Industrial Engineering, or related field

Tools

WMS software

Databases

Job description

• Rationalize: Define HC standards by function based on volume and productivity baselines; determine long-term vs. seasonal nFTE mix; track overall WH productivity vs. speed metrics (CFR, IB OLA, Return)
• Plan: Prepare site HC plan vs. volume forecast (BAU vs. campaign planning); align with OPEX / Manpower on requirements
• Request: Submit manpower requests to vendors per agreed COT; raise OT requests for approval; ensure on-time and accurate requests aligned with each function's needs
• Monitor: Track daily attendance, actual HC allocation to functions, planned productivity/CFR vs. actual, and Fill Rate %; record in WMS; minimize vendor disputes due to incorrect attendance records
• Record: Maintain activity tagging by function and OT hours; support OPEX / Manpower in vendor attendance reconciliation
• Rationalize: Define usage assumptions for planning; track actual usage rate; maintain safety stock quantity (safe DOC) per site
• Plan: Forecast demand from ADO by function; align procurement cycle with VMP
• Request: Generate PR per site on schedule; ensure request accuracy and lead time compliance
• Monitor: Track delivery and consumption vs. forecast; maintain zero stock-out days; monitor Consumable CPI vs. speed metrics and space occupied vs. planned
• Record: Receive and distribute consumables to functions; maintain accurate on-hand inventory records

3. Equipment Management:

• Rationalize: Assess equipment needs vs. utilisation; identify capex and replacement requirements; track asset utilisation rate
• Plan: Prepare capex and replacement plan per site; align with VMP (non-IT equipment) and Corporate IT (IT equipment)
• Request: Submit PR for non-IT equipment to VMP; submit IT equipment requests to Corporate IT; ensure on-time and accurate requests
• Monitor: Track assets, assignments, and maintenance schedules; report operation disruption / downtime; monitor G&A CPI (breakdown to Asset & Equipment)
• Record: Maintain assign in/out log; keep asset register accurate; coordinate maintenance records

4. WHM Coverage and Operational Continuity:

• Cover the Warehouse Manager during absences — assume full floor management responsibilities across all warehouse functions
• Deputize on-floor execution as needed to ensure operational continuity across shifts and during peak periods
• Serve as the succession candidate for the WHM role; maintain working knowledge of all warehouse functions

5. Stakeholder Interface:

• Serve as the single named onsite point of contact for OPEX / Manpower, VMP, Corporate IT, and Expansion for all resource-related matters at the site
• Escalate resource constraints, procurement delays, or supply gaps to the relevant HQ function with timely and accurate data
• Participate in regular site reviews and provide clean data to support network-level planning at HQ

Requirements:

• Bachelor’s Degree in Business Administration, Supply Chain, Industrial Engineering, or any related field
• 8-10 years total work experience focusing on warehouse operations, or related field
• Excellent leadership skill with strong analytical expertise to properly assess data and draw conclusions from it
• Strong knowledge of warehousing Key Performance Indicators (KPIs), data driven
• Hands on experience with warehouse management software and databases
• Strong problem solving, presentation, communication, and interpersonal skills
• Must be willing to be assigned in Mandaue, Cebu