Senior Operations Manager

Genpact; Muntinlupa; On-site; PHP 1,200,000 - 2,800,000; Full time

Job summary

Genpact seeks a Senior Operations Manager to lead fraud analytics initiatives, develop detection models, and coordinate with cross-functional teams to mitigate financial risks.

The role involves analyzing trends, implementing controls, and producing detailed fraud reports for executive leadership. Strong certifications in AML, fraud examination, and risk management are valued.

Qualifications

• Bachelor's degrees in Economics, Finance or Statistics.
• MBA or Risk Management qualifications are preferred.
• Certifications such as CAMS, CFE, CRP are advantageous.

Responsibilities

• Analyze fraud trends and patterns to identify potential risks.
• Develop and enhance fraud detection models and algorithms.
• Implement fraud prevention measures and controls to minimize financial losses.
• Collaborate with cross-functional teams to investigate suspected fraudulent activities.
• Prepare detailed reports and presentations on fraud findings and recommendations.
• Stay updated on industry best practices and regulations related to fraud management.

Skills

Ab Initio

Agile Methodology

Alteryx

Change Management

Client Relations

Collaboration Tools

Data Integration

Data Modeling

Demand Forecasting

Design Thinking

Executive Presence

High Volume Replication

Inclusion

Informatica PowerCenter

Matillion ETL

Microsoft Excel

Microsoft Power BI

Microsoft Visual Basic for Apps

Oracle Data Integrator

People Leadership

Personal Effectiveness

Python (Programming Language)

Education

Bachelors - Economics

Bachelors - Finance

Bachelors - Statistics

Masters - Business Administration

Masters - Risk Management

Tools

Ab Initio

Ab Initio

Job description

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

We are inviting applicants to pursue a role as a Senior Operations Manager

Job Description

Responsibilities

1. 1. Analyze fraud trends and patterns to identify potential risks;
2. 2. Develop and enhance fraud detection models and algorithms;
3. 3. Implement fraud prevention measures and controls to minimize financial losses;
4. 4. Collaborate with cross-functional teams to investigate suspected fraudulent activities;
5. 5. Prepare detailed reports and presentations on fraud findings and recommendations;
6. 6. Stay updated on industry best practices and regulations related to fraud management.

Qualifications

• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Statistics
• Masters - Business Administration
• Masters - Risk Management

Certifications

• Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB)
• Certified Fraud Examiner (CFE) - ACFEACFE
• Certified Risk Professional (CRP) - UdemyUdemy

Required Skills

• Ab Initio
• Ab Initio
• Agile Methodology
• Alteryx
• Change Management
• Client Relations
• Collaboration Tools
• Data Integration
• Data Modeling
• Demand Forecasting
• Design Thinking
• Executive Presence
• High Volume Replication
• Inclusion
• Informatica PowerCenter
• Matillion ETL
• Microsoft Excel
• Microsoft Power BI
• Microsoft Visual Basic for Applications
• Modernizing Operations
• Oracle Data Integrator (ODI)
• People Leadership
• Personal Effectiveness
• Python (Programming Language)
• Risk Management {+ 6 more}

Language

Additional Job Location -

Job Type

Regular

Master Skill List -

• Process Analytics - FCRM
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.