Assistant Vice President, Sys Admin & AI Solution Architect

Synchrony; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Synchrony seeks an AVP - Sys Admin & AI Solution Architect to drive AI-driven process improvements within Source to Pay. You will build and launch AI agents, align Coupa AI roadmap, and configure Procurement, Sourcing, and Supplier Management modules with the Coupa system.

You will work with IT and Coupa teams, mentor colleagues in AI concepts, and contribute to AI initiatives across the S2P organization, ensuring scalable AI solutions.

Qualifications

• 5+ years IT experience with focus on procurement/finance tech.
• 3+ years implementing AI/Gen AI features in procurement apps.
• Strong understanding of AI/ML, deep learning, and Gen AI concepts.

Responsibilities

• Be the Process Improvement Expert for AI within Source to Pay (S2P) at Synchrony.
• Align with Coupa AI roadmap and enable AI features across S2P teams.
• Implement Gen AI features and create AI agents in procurement apps.
• Coordinate requirements for Source to Pay use cases in Coupa Agent Studio.
• Configure Procurement / Sourcing modules (CLMA, Sourcing, Supplier Management) for new implementations and improvements.
• Develop configuration timelines and maintain documentation.
• Review Coupa releases and propose system efficiencies.
• Lead end-to-end validation and defect tracking for new configurations.
• Collaborate with Coupa support to resolve product issues/defects.
• Engage with Coupa Community to request enhancements and track AI features.
• Mentor team members to deepen AI understanding.

Skills

Gen AI features

AI/ML concepts

Procurement applications

S2P / Coupa knowledge

Stakeholder collaboration

Tools

Coupa

Job description

Role Summary/Purpose

As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. You will also have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony’s Coupa system as per Synchrony’s Source to Pay organizations requirements. You will collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.

Essential Responsibilities

• Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony
• Align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
• Have experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
• Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any that need to be built within Coupa Agent Studio.
• Have hands-on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
• Develop and maintain configuration timelines and documentation
• Review release notes for Coupa releases and propose process efficiencies in the system
• Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
• Collaborate with Coupa support team for resolution of any product issues/defects
• Active on Coupa Community to request new enhancements and to track the progress of new AI related features
• Assist in projects as required to support Source to Pay organization initiatives
• Mentor other team members to deepen understanding of AI concepts

Qualifications/Requirements

• Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
• Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
• 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
• High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts
• For Internal Applicants:
  Must not be in any corrective action plan (Formal/Final Formal) or PIP
  Employees who have completed 24 months in their current role and level are only eligible to apply.

Desired Characteristics

• Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
• Ability to take responsible and ethical decisions while implementing AI features
• Ability to handle sensitive issues with uncompromising integrity and confidentiality
• Excellent Communication and Collaboration skills

Grade/Level: 10

Job Family Group: Information Technology