Assistant Vice President, Sys Admin & AI Solution Architect

Synchrony Global Services Philippines, Inc.; Manila; On-site; PHP 2,000,000 - 2,800,000; Full time

Job summary

Synchrony Global Services Philippines, Inc. is seeking an AVP - Sys Admin & AI Solution Architect to lead AI enhancements within Source to Pay, aligning Coupa AI agents with procurement processes.

The role drives Gen AI features, coordinates with Coupa and IT teams, and mentors staff on AI concepts. Strong procurement knowledge and stakeholder collaboration are essential for improving automation and operational efficiency.

Qualifications

• Graduate or Post‑Graduate in any discipline with 5+ years of overall work experience in IT industry
• Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
• 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications
• High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts
• For Internal Applicants: Must not be in any corrective action plan (Formal/Final Formal) or PIP
• Employees who have completed 24 months in their current role and level are only eligible to apply.

Responsibilities

• Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony
• Align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
• Have experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
• Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any that need to be built within Coupa Agent Studio
• Have hands‑on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
• Develop and maintain configuration timelines and documentation
• Review release notes for Coupa releases and propose process efficiencies in the system
• Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
• Collaborate with Coupa support team for resolution of any product issues/defects
• Active on Coupa Community to request new enhancements and to track the progress of new AI related features
• Assist in projects as required to support Source to Pay organization initiatives
• Mentor other team members to deepen understanding of AI concepts

Skills

Procurement domain knowledge

AI/GenAI expertise

Coupa knowledge

Project mentorship

Stakeholder collaboration

Education

Bachelor's/Master's degree

Tools

Coupa

AI Agent Studio

Orchestration tools

Job description

Role Summary/Purpose

As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. Also, you will have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony’s Coupa system as per Synchrony’s Source to Pay organizations requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.

Essential Responsibilities

• Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony
• Align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
• Have experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
• Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any that need to be built within Coupa Agent Studio.
• Have hands‑on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
• Develop and maintain configuration timelines and documentation
• Review release notes for Coupa releases and propose process efficiencies in the system
• Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
• Collaborate with Coupa support team for resolution of any product issues/defects
• Active on Coupa Community to request new enhancements and to track the progress of new AI related features
• Assist in projects as required to support Source to Pay organization initiatives
• Mentor other team members to deepen understanding of AI concepts

Qualifications/Requirements

• Graduate or Post‑Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
• Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
• 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
• High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts
• For Internal Applicants:
• Must not be in any corrective action plan (Formal/Final Formal) or PIP
• Employees who have completed 24 months in their current role and level are only eligible to apply.

Desired Characteristics

• Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
• Ability to take responsible and ethical decisions while implementing AI features
• Ability to handle sensitive issues with uncompromising integrity and confidentiality
• Excellent Communication and Collaboration skills

Grade/Level: 10

Job Family Group: Information Technology