Assistant Vice President - Global Operating Model and Workforce Management

Sun Life Financial; Taguig; On-site; PHP 3,500,000 - 7,000,000; Full time

Job summary

Sun Life Financial is seeking an AVP to lead Canadian Operations' end-to-end workforce strategy. You will manage a team of ~40 and shape a Global Operating Model across geographies, optimizing staffing and resource utilization for operational resilience.

You will partner with leaders across functions to drive data-driven decisions and governance, sustaining performance and efficiency. The role emphasizes stakeholder management, analytics, and leadership of BI initiatives, with a focus on

Qualifications

• Bachelor's degree in business or related field required.
• 15+ years of experience in Operations with global operating model focus.
• Strong understanding of global resourcing models and best practices.
• Excellent communication and interpersonal skills for executive interaction.
• Data-driven decision making and advanced analytical skills.
• Experience working with diverse global teams and stakeholders.
• Knowledge of risk principles and regulatory compliance in a global context.
• Strong relationship management skills and strategic influence.
• Ability to present to senior management and drive recommendations.
• Proven track record leading complex, multi-initiative programs.
• Familiarity with best practices, tools, and methodologies for collaboration and conflict resolution.
• Leadership experience building data/BI teams and governance.

Responsibilities

• Partner with Operations to design and execute a Global Operating Model and a roadmap aligned with business objectives.
• Drive workforce distribution analysis to optimize resource utilization and resilience across geographies.
• Develop metrics and KPIs to measure model effectiveness and guide continuous improvement.
• Lead enhanced workforce management practices, staffing alignment, and multi-site service center operations.
• Collaborate with talent acquisition, finance and operations to ensure seamless workforce decisions.
• Expand workforce management capabilities and deliver data-driven insights for executive decisions.

Skills

Global operating model strategies

Workforce management analytics

Executive stakeholder management

Data-driven decision making

Cross-functional leadership

Risk and regulatory compliance

Communication and presentation

Program and project management

Building data and BI teams

Education

Bachelor's degree in business or related field

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:****Overall Purpose**Reporting to the VP - Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence:* Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies* Optimizing workforce management practices that maximize our capacity and efficiency**Responsibilities****Global Operating Model:** Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies.* Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience* Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint* Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices* Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement* Implement industry-leading best practices in resource modeling and utilization* Establish and maintain governance structures that connect operating model strategy with implementation and execution* Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency* Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity**Workforce Management:** Optimize staffing across multiple business units by ensuring proper resource allocation and cost management.* Initiate and implement enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration and provides support, direction and development of direct reports.* Partner with the Director Workforce Management, working closely with many stakeholders, including talent acquisition, finance and operational leaders, to ensure a seamless cycle of resource management. The outputs of the team are data, insights, and recommendations that allow for Operations leaders to make optimized decisions related to staffing and to improve their outcomes through improved utilization of their capacity.* Advance the practice of Workforce Management in Canadian Operations and expand services into teams in need of support.* Partner with the Data Analytics team to develop and present productivity, resource, investment and financial models for executive decision making* Conduct market scans and competitor insights from industry associations, publications and research reports**General Criteria for Job Application*** Bachelor's degree in business or related field* 15+ years of experience in Operations, with a focus on global operating model strategies* Strong understanding of global resourcing models and best practices* Outstanding communication and interpersonal skills, with the ability to influence at executive levels* Advanced analytical and problem-solving skills, with data-driven decision-making abilities* Significant experience working with diverse, global teams and stakeholders* In-depth knowledge of risk principles and regulatory compliance in a global context* Strong relationship management skills* Excellent presentation skills and ability to make strategic recommendations to senior management* Demonstrated ability to manage multiple complex initiatives running in parallel* Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus* Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation.