Assistant Vice President - Global Operating Model and Workforce Management

Sun Life Financial; Philippines; On-site; PHP 7,514,000 - 10,019,000; Full time

Job summary

Sun Life Financial is seeking an AVP to lead a 40-member team and drive a global operating model in Canadian Operations. You will shape how work is performed across geographies and align workforce management with business objectives.

We expect 15+ years in Operations, strong strategic and analytical skills, and proven ability to influence executives. This role offers a high-impact leadership path in a dynamic, global company.

Qualifications

• 15+ years of experience in Operations with focus on global operating model strategies.
• Strong understanding of global resourcing models and best practices.
• Outstanding communication and interpersonal skills with executive influence.
• Advanced analytical and problem-solving skills with data-driven decision-making abilities.
• Experience leading diverse, global teams and stakeholders.
• Knowledge of risk principles and regulatory compliance in a global context.
• Strong relationship management and presentation skills to senior management.
• Ability to manage multiple complex initiatives simultaneously.
• Expertise in data governance, analytics solutions, and performance metrics.

Responsibilities

• Develop and execute a Global Operating Model strategy aligned with business objectives.
• Optimize workforce management to maximize capacity and efficiency.
• Build governance structures linking strategy to execution.
• Partner with stakeholders across geographies to ensure compliance and resilience.

Skills

Executive leadership

Cross-functional collaboration

Analytical thinking

Data governance

Strategic mindset

Communication skills

Education

Bachelor's degree in business or related field

Tools

Business Intelligence Tools

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description

Overall Purpose Reporting to the VP - Transformation & Enablement, the AVP will lead a team of approximately 40 team members and will serve as a strategic thought and execution leader for Canadian Operations' end-to-end workforce strategy. This role connects two critical pillars that enable operational excellence: Designing optimal global operating models that establish how and where work is performed and translate those decisions into actionable workforce management strategies Optimizing workforce management practices that maximize our capacity and efficiency.

Responsibilities

• Partner with Operations leaders to develop and execute a Global Operating Model strategy that establishes the foundation for how Canadian Operations leverages talent and resources across geographies.
• Develop and implement Global Operating Model strategies and roadmap aligned with Canadian Operations' business objectives to optimize resource utilization and establish operational resilience
• Drive initiatives to leverage cost-effective global workforce solutions and optimize our distinctive and diverse talent footprint
• Conduct in-depth workforce distribution analysis to identify optimization opportunities that inform both operating model decisions and workforce management practices
• Develop robust metrics and KPIs to measure workforce model effectiveness and inform continuous improvement
• Implement industry-leading best practices in resource modeling and utilization
• Establish and maintain governance structures that connect operating model strategy with implementation and execution
• Build stakeholder relationships to enable capabilities across geographic locations and increase resiliency
• Partner across geographies to monitor risks, ensure regulatory compliance, and maintain operational integrity
• Optimize staffing across multiple business units by ensuring proper resource allocation and cost management.
• Initiate and implement enhanced workforce management practices for the organization including direction of multi-site service center workforce management functions, scheduling administration and provides support, direction and development of direct reports.
• Partner with the Director Workforce Management, working closely with many stakeholders, including talent acquisition, finance and operational leaders, to ensure a seamless cycle of resource management.
• The outputs of the team are data, insights, and recommendations that allow for Operations leaders to make optimized decisions related to staffing and to improve their outcomes through improved utilization of their capacity.
• Advance the practice of Workforce Management in Canadian Operations and expand services into teams in need of support.
• Partner with the Data Analytics team to develop and present productivity, resource, investment and financial models for executive decision making.
• Conduct market scans and competitor insights from industry associations, publications and research reports

General Criteria for Job Application

• Bachelor's degree in business or related field
• 15+ years of experience in Operations, with a focus on global operating model strategies
• Strong understanding of global resourcing models and best practices
• Outstanding communication and interpersonal skills, with the ability to influence at executive levels
• Advanced analytical and problem-solving skills, with data-driven decision-making abilities
• Significant experience working with diverse, global teams and stakeholders
• In-depth knowledge of risk principles and regulatory compliance in a global context
• Strong relationship management skills
• Excellent presentation skills and ability to make strategic recommendations to senior management
• Demonstrated ability to manage multiple complex initiatives running in parallel
• Understanding of best practices, tools, and methodologies for effective communication, collaboration, conflict resolution, and reaching consensus
• Significant leadership experience in building data and business intelligence teams, expertise in analytical solutions, data governance, performance metrics, and a commitment to service excellence and team motivation.

Job Category: Call Centre Posting End Date: 13/10/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you - and your career - can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities.