Senior Finance Transformation & Operational Excellence Consultant

Manulife/John Hancock

Quezon City

Hybrid

PHP 1,000,000 - 2,000,000

Full time

14 days+

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Job summary

Manulife/John Hancock is seeking a Finance Transformation & Operational Excellence Sr. Consultant to drive initiatives within the Operational Excellence team.

You will evaluate performance, guide project delivery, and partner with offshore teams to ensure value delivery across the function. The role requires 6–7 years leading process improvements and at least 3 years in project management, with Nice to Have experience in cross-functional, multi-site transformations and management consulting.

Qualifications

6–7 years of management experience leading process & performance improvement projects in finance, investments, actuarial, or retirement operations
At least 3 years of project management experience
Nice to have: management consulting experience
Nice to have: experience leading cross-functional, multi-site transformation initiatives

Responsibilities

Own & drive pipeline of Transformation & Operational Excellence initiatives and programs within the assigned function(s)
Ensure all projects and services delivered by the squad are high quality, with the expected benefits, on time and within budget
Lead medium-sized, medium-risk transformation and/or process and performance improvement initiatives
Project or Program Manager for complex, high-risk, organization-wide initiatives
Provide tactical direction & guidance to the project delivery team
Stakeholder management alignment with function and project stakeholders
Build strong relationships with offshore business partners
Collaborate with other GBS support functions to deliver successful business transformation initiatives
Negotiate and manage conflicts within the project team to address issues

Skills

Project management

Leadership

Process improvement

Stakeholder management

Lean Six Sigma

Agile

Job description

Job Description:

We’re looking for a Finance Transformation & Operational Excellence Sr. Consultant to join our Operational Excellence team at MBPS. In this role, you are is responsible for providing performance evaluation assessments for consultants within the assigned squad specific to their demonstration of technical knowledge & application of technical skills during their project delivery. Have the skills and knowledge for the job? Learn more about the opening below!

Key Roles & Responsibilities:

Own & drive pipeline of Transformation & Operational Excellence Initiatives and programs within the assigned function(s)
Responsible for all projects and services delivered by the squad are of high quality and delivers the expected benefits / impact, and that projects are delivered on time and within budget.
Lead medium-sized, medium-risk, segment-specific transformation and/or process and performance improvement initiatives.
Project or Program Manager for complex, high-risk, and/or organization-wide transformation and/or process and performance improvement initiatives.
Provide tactical direction & guidance to the project delivery team
Stakeholder Management Alignment with function and project stakeholders to ensure that on-going initiatives are prioritized and aligned based on the agreed project milestones and project steering committee decisions.
Build strong relationships with offshore business partners.
Collaborate with other GBS support functions to deliver successful business transformation initiatives.
Negotiate and manage conflicts within the project team through transparent and authentic conversations in order to address project issues.

Operational Excellence Champion

Cultivate a continuous improvement culture and critical thinking in the organization by leading OE Forums with offshore Business Partners, actively participating in the GBS Operational Excellence Community of Practice and sharing industry best practices, case studies, implementation tips, new trends and tools in Operational Excellence, etc. Implement and rollout Operational Excellence and Agile training plans, standards and procedures. Develop & facilitate management trainings and awareness sessions to educate leaders on Operational Excellence concepts, frameworks, and tools. Conduct LEAN Six Sigma workshops and provide mentorship to operations leaders and/or process experts. Coach leaders (Function Leads) in running mature operations.

Minimum Hiring Requirements – Experience

At least 6 to 7 years management experience leading process & performance improvement projects for any of the following operations: finance & accounting, investments, actuarial, and retirement operations

At least 3 years project management experience

Nice to Have:

Management consulting experience
Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives
Experience working with stakeholders across different geos, i.e., North America, Canada, Asia Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.
experience in Lean, Six Sigma or Agile methodology is preferred

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry-leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition.

Recent awards include: