Assistant Restaurant Manager - Tuguegarao

Table Group Inc.; Tuguegarao; Presencial; PHP 480.000 - 720.000; Tempo integral

Resumo da vaga

Table Group Inc. in Tuguegarao seeks a Restaurant Manager to lead the Coffee Bean & Tea Leaf store, ensuring excellent service, product quality, and smooth daily operations while driving sales and profitability.

You will manage the store team, scheduling, training, and performance reviews, uphold food safety and brand standards, and coordinate promotions and reporting with senior management. This role requires shifting schedules including weekends.

Qualificações

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or related field.
• Experience in managing a restaurant, café, or food service operations is required.
• Strong knowledge of food safety and store operations is essential.

Responsabilidades

• Oversee daily café operations and shift transitions.
• Drive achievement of sales targets and monitor store performance.
• Lead, supervise, and develop store staff including supervisors and team members.
• Ensure excellent customer service and brand standards.
• Prepare and submit store performance reports and coordinate with management.

Conhecimentos

People management

Customer service

Sales orientation

Communication

Leadership

Formação

Bachelor's degree in Business Administration or Hospitality Management

Descrição da vaga

1. Job purpose

The Restaurant Manager is responsible for the overall management and performance of an assigned Coffee Bean & Tea Leaf store. The role ensures excellent customer service, consistent product quality, efficient daily operations, achievement of sales and profitability targets, and effective people management.

The Restaurant Manager leads and develops the store team, ensures compliance with company policies and brand standards, and creates a welcoming café experience for customers while driving business growth.

2. Key responsibilities

A. Store operations management

• Oversee daily café operations, ensuring smooth and efficient store opening, closing, and shift transitions.

• Ensure consistent implementation of CBTL operational procedures, service standards, and brand guidelines.

• Monitor product preparation, beverage quality, food presentation, cleanliness, and store ambiance.

• Ensure compliance with food safety, sanitation, occupational safety, and government regulations.

• Manage inventory levels, stock replenishment, ordering, and product wastage.

• Conduct regular store inspections and implement corrective actions for operational gaps.

B. Sales and business performance

• Drive achievement of monthly and annual sales targets.

• Monitor store performance through sales reports, transaction volume, average transaction value, and product mix.

• Develop strategies to increase store traffic, upselling, cross-selling, and customer retention.

• Monitor controllable expenses, labor costs, and cost of goods sold.

• Analyze business performance and recommend initiatives to improve store profitability.

C. People management and development

• Lead, supervise, and motivate Baristas, Shift Supervisors, and other store personnel.

• Manage manpower planning, scheduling, attendance, and productivity.

• Conduct performance evaluations, coaching sessions, and employee development activities.

• Identify high-potential employees and prepare succession plans for key store positions.

• Address employee concerns, conflicts, and performance issues.

• Collaborate with HR in recruitment, onboarding, retention, and employee engagement initiatives.

D. Customer experience and service excellence

• Ensure customers receive excellent, consistent, and personalized service.

• Handle customer complaints and escalations professionally.

• Implement service recovery strategies to maintain customer satisfaction.

• Promote a customer-centric culture among all store employees.

• Monitor customer feedback and identify opportunities to improve the café experience.

E. Reporting and stakeholder coordination

• Prepare and submit regular store performance reports.

• Coordinate with Area Managers and relevant departments regarding operational concerns and business initiatives.

• Implement company-wide promotions, marketing campaigns, and new product launches.

• Ensure timely completion of administrative requirements and operational documentation.

3. Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field.

• At least 3-5 years of experience in restaurant, café, or food service operations.

• At least 1-2 years of experience in a supervisory or managerial capacity.

• Experience managing a team in a high-volume restaurant or café environment is an advantage.

• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.

• Demonstrated experience in achieving sales targets and managing store profitability.

• Willingness to work on shifting schedules, weekends, and holidays

Work Location:
GF, The SM Store SM City Tuguegarao Bagay Road Tuguegarao Solana Road Caritan Norte Tuguegarao City Cagayan