Assistant Restaurant Manager - Cagayan

Table Group Inc.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Table Group Inc. in the Philippines is seeking an Assistant Restaurant Manager for a Coffee Bean & Tea Leaf store. You will oversee daily operations, coach staff, and ensure service standards and product quality.

You will drive sales, manage inventory and costs, monitor performance, and create a welcoming café experience for customers while upholding brand guidelines. The role requires 2–3 years in restaurant operations and 1–2 years in supervisory capacity, with experience in high-volume

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, or related field.
• 2–3 years of experience in restaurant, café, or food service operations.
• 1–2 years of experience in a supervisory or managerial capacity.
• Experience managing a team in a high-volume restaurant or café environment is an advantage.
• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.
• Demonstrated experience in achieving sales targets and managing store profitability.
• Willingness to work on shifting schedules, weekends, and holidays.

Responsibilities

• Oversee daily café operations, ensuring opening, closing, and shift transitions run smoothly.
• Ensure adherence to CBTL procedures, service standards, and brand guidelines.
• Monitor beverage quality, food presentation, cleanliness, and store ambiance.
• Ensure compliance with food safety, sanitation, and safety regulations.
• Manage inventory, ordering, and product wastage.
• Drive sales, monitor performance, and strategize to grow traffic and retention.
• Lead, develop, and coach Baristas and shift supervisors; manage scheduling.
• Coordinate with HR on recruitment and engagement; report store performance.

Education

Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field

Job description

1. Job purpose

The Assistant Restaurant Manager is responsible for the overall management and performance of an assigned Coffee Bean & Tea Leaf store. The role ensures excellent customer service, consistent product quality, efficient daily operations, achievement of sales and profitability targets, and effective people management.

The Assistant Restaurant Manager leads and develops the store team, ensures compliance with company policies and brand standards, and creates a welcoming café experience for customers while driving business growth.

2. Key responsibilities

A. Store operations management

• Oversee daily café operations, ensuring smooth and efficient store opening, closing, and shift transitions.

• Ensure consistent implementation of CBTL operational procedures, service standards, and brand guidelines.

• Monitor product preparation, beverage quality, food presentation, cleanliness, and store ambiance.

• Ensure compliance with food safety, sanitation, occupational safety, and government regulations.

• Manage inventory levels, stock replenishment, ordering, and product wastage.

• Conduct regular store inspections and implement corrective actions for operational gaps.

B. Sales and business performance

• Drive achievement of monthly and annual sales targets.

• Monitor store performance through sales reports, transaction volume, average transaction value, and product mix.

• Develop strategies to increase store traffic, upselling, cross-selling, and customer retention.

• Monitor controllable expenses, labor costs, and cost of goods sold.

• Analyze business performance and recommend initiatives to improve store profitability.

C. People management and development

• Lead, supervise, and motivate Baristas, Shift Supervisors, and other store personnel.

• Manage manpower planning, scheduling, attendance, and productivity.

• Conduct performance evaluations, coaching sessions, and employee development activities.

• Identify high-potential employees and prepare succession plans for key store positions.

• Address employee concerns, conflicts, and performance issues.

• Collaborate with HR in recruitment, onboarding, retention, and employee engagement initiatives.

D. Customer experience and service excellence

• Ensure customers receive excellent, consistent, and personalized service.

• Handle customer complaints and escalations professionally.

• Implement service recovery strategies to maintain customer satisfaction.

• Promote a customer-centric culture among all store employees.

• Monitor customer feedback and identify opportunities to improve the café experience.

E. Reporting and stakeholder coordination

• Prepare and submit regular store performance reports.

• Coordinate with Area Managers and relevant departments regarding operational concerns and business initiatives.

• Implement company-wide promotions, marketing campaigns, and new product launches.

• Ensure timely completion of administrative requirements and operational documentation.

3. Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Hotel and Restaurant Management, or a related field.

• At least 2-3 years of experience in restaurant, café, or food service operations.

• At least 1-2 years of experience in a supervisory or managerial capacity.

• Experience managing a team in a high-volume restaurant or café environment is an advantage.

• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.

• Demonstrated experience in achieving sales targets and managing store profitability.

• Willingness to work on shifting schedules, weekends, and holidays