Assistant Restaurant Manager - Olangapo

Table Group Inc.; Olongapo; On-site; PHP 300,000 - 420,000; Full time

Job summary

Table Group Inc. in the Philippines is seeking an Assistant Restaurant Manager for a CBTL store in Olongapo to lead daily operations and ensure top service quality.

You will manage a team of Baristas and shift supervisors, drive sales targets, uphold brand standards, and coordinate with HR on staffing and training, while maintaining strict adherence to food safety and company policies.

Qualifications

• Bachelor's degree in business administration, hospitality management, or related field.
• 2–3 years in restaurant/café operations.
• 1 year or more of supervisory/managerial experience.
• Experience managing a team in a high-volume environment is a plus.
• Knowledge of food safety, sanitation, inventory, and restaurant operations.
• Proven track record in achieving sales targets and store profitability.
• Willingness to work shifting schedules, weekends and holidays.

Responsibilities

• Oversee daily café operations, ensuring smooth opening, closing, and shift transitions.
• Drive achievement of monthly and annual sales targets.
• Lead, supervise, and develop the store team, scheduling and evaluating performance.
• Ensure excellent customer service and handle complaints professionally.
• Coordinate with HR for recruitment, onboarding, retention, and engagement initiatives.
• Prepare and submit regular store performance reports.

Skills

Leadership

Customer service

People management

Sales orientation

Education

Bachelor's degree in Business Administration

Bachelor's degree in Hospitality Management

Job description

1. Job purpose

The Assistant Restaurant Manager is responsible for the overall management and performance of an assigned Coffee Bean & Tea Leaf store. The role ensures excellent customer service, consistent product quality, efficient daily operations, achievement of sales and profitability targets, and effective people management.

The Assistant Restaurant Manager leads and develops the store team, ensures compliance with company policies and brand standards, and creates a welcoming café experience for customers while driving business growth.

2. Key responsibilities

A. Store operations management

• Oversee daily café operations, ensuring smooth and efficient store opening, closing, and shift transitions.
• Ensure consistent implementation of CBTL operational procedures, service standards, and brand guidelines.
• Monitor product preparation, beverage quality, food presentation, cleanliness, and store ambiance.
• Ensure compliance with food safety, sanitation, occupational safety, and government regulations.
• Manage inventory levels, stock replenishment, ordering, and product wastage.
• Conduct regular store inspections and implement corrective actions for operational gaps.

B. Sales and business performance

• Drive achievement of monthly and annual sales targets.
• Monitor store performance through sales reports, transaction volume, average transaction value, and product mix.
• Develop strategies to increase store traffic, upselling, cross-selling, and customer retention.
• Monitor controllable expenses, labor costs, and cost of goods sold.
• Analyze business performance and recommend initiatives to improve store profitability.

C. People management and development

• Lead, supervise, and motivate Baristas, Shift Supervisors, and other store personnel.
• Manage manpower planning, scheduling, attendance, and productivity.
• Conduct performance evaluations, coaching sessions, and employee development activities.
• Identify high-potential employees and prepare succession plans for key store positions.
• Address employee concerns, conflicts, and performance issues.
• Collaborate with HR in recruitment, onboarding, retention, and employee engagement initiatives.

D. Customer experience and service excellence

• Ensure customers receive excellent, consistent, and personalized service.
• Handle customer complaints and escalations professionally.
• Implement service recovery strategies to maintain customer satisfaction.
• Promote a customer-centric culture among all store employees.
• Monitor customer feedback and identify opportunities to improve the café experience.

E. Reporting and stakeholder coordination

• Prepare and submit regular store performance reports.
• Coordinate with the Restaurant Manager and relevant departments regarding operational concerns and business initiatives.
• Implement company-wide promotions, marketing campaigns, and new product launches.
• Ensure timely completion of administrative requirements and operational documentation.

3. Qualifications

• Bachelor's degree in business administration, Hospitality Management, Hotel and Restaurant Management, or a related field.
• At least 2–3 years of experience in restaurant, café, or food service operations.
• At least 1 year of experience in a supervisory or managerial capacity.
• Experience managing a team in a high-volume restaurant or café environment is an advantage.
• Strong knowledge of food safety, sanitation, inventory management, and restaurant operations.
• Demonstrated experience in achieving sales targets and managing store profitability.
• Willingness to work on shifting schedules, weekends, and holidays.

Work location:
2F SM Store Olongapo Downtown, Magsaysay Drive Cor. Gordon Ave. Pag asa, City Of Olongapo, Zambales 2200