ASSISTANT RESTAURANT MANAGER

My Happy Concept Group; San Juan; On-site; PHP 279,000 - 446,000; Full time

Job summary

My Happy Concept Group is seeking an Assistant Restaurant Manager to oversee daily restaurant operations in a fast-paced setting, ensuring smooth service from opening to closing. The role requires coordinating FOH and BOH activities, supervising staff, managing schedules, cash handling, inventory, and maintaining food safety and guest satisfaction.

You will support the Restaurant Manager, handle customer inquiries and complaints, monitor costs, and drive service excellence through training and

Qualifications

• Experience in restaurant operations and management.
• Knowledgeable in FOH and BOH operations.
• Knowledgeable in inventory, cash handling, and sales monitoring.
• Strong leadership and staff management skills.
• Good communication and customer service skills.
• Ability to handle customer complaints and operational concerns.
• Can work under pressure and handle multiple tasks.
• Flexible with work schedules and shifting duties.

Responsibilities

• Assist the Restaurant Manager in daily restaurant operations to ensure efficiency.
• Take full operational responsibility in the absence of the Manager and ensure policy compliance and safety standards.
• Supervise, coach, and support restaurant personnel to maintain productivity and service excellence.
• Assist in scheduling staff, monitoring attendance, evaluating performance, and ensuring manpower coverage.
• Handle customer inquiries, concerns, and complaints promptly to maintain satisfaction.
• Monitor cleanliness, food quality, service standards, inventory, and overall efficiency.
• Assist in controlling labor, food, and operating costs while achieving profitability targets.
• Verify accuracy of cash handling, sales transactions, and daily reports.
• Coordinate equipment maintenance and facility repairs as needed.
• Implement company programs, promotions, and directives from Management.
• Relieve absent FOH staff by performing duties (waiter, cashier, guest assistance) as needed; eligible for service charge allocation.
• Perform other duties as assigned by Manager or Management.

Skills

Restaurant operations

Leadership

Staff management

Customer service

Communication

Cash handling

Inventory management

Sales monitoring

FOH/BOH knowledge

Flexibility

Job description

QUALIFICATIONS:

• With experience in restaurant operations and management.
• Knowledgeable in Front-of-House (FOH) and Back-of-House (BOH) operations.
• Knowledgeable in inventory, cash handling, and sales monitoring.
• Strong leadership and staff management skills.
• Good communication and customer service skills.
• Can handle customer complaints and operational concerns.
• Can work under pressure and handle multiple tasks.
• Flexible with work schedules and shifting duties.

JOB DESCRIPTION FOR ASSISTANT RESTAURANT MANAGERS

• Assist the Restaurant Manager in overseeing the daily operations of the restaurant to ensure efficient and smooth business operations.
• Assume full operational responsibility in the absence of the Restaurant Manager and ensure compliance with company policies, operational procedures, food safety, and sanitation standards.
• Supervise, coach, and support restaurant personnel to maintain productivity, service excellence, discipline, and teamwork.
• Assist in scheduling staff, monitoring attendance, evaluating performance, and ensuring adequate manpower coverage.
• Handle customer inquiries, concerns, and complaints promptly and professionally to maintain customer satisfaction.
• Monitor restaurant cleanliness, food quality, service standards, inventory levels, and overall operational efficiency.
• Assist in controlling labor, food, and operating costs while ensuring profitability targets are achieved.
• Verify the accuracy of cash handling, sales transactions, and daily operational reports.
• Coordinate equipment maintenance, facility repairs, and operational requirements as needed.
• Implement company programs, promotions, and operational directives issued by Management.
• Relieve absent Rank & File employees by performing Front-of-House (FOH) duties, including waitering, order taking, cashiering, and guest assistance, as necessary to ensure uninterrupted operations and labor cost efficiency. The Assistant Restaurant Manager shall be entitled to receive the corresponding Service Charge (SC) allocation for the day of such relief duty.
• Perform other duties and responsibilities as may be assigned by the Restaurant Manager or Management from time to time.