Assistant Manager-Voice-Customer Service (Start ASAP)

Upcap; Southern Manila District; On-site; PHP 167,400 - 223,200; Full time

Job summary

A prominent financial service company in the Philippines seeks candidates with strong people skills and dependability. The role emphasizes effective communication, customer service, and a willingness to learn. Successful candidates will participate in a training program focusing on quality service delivery and continuous improvement. Interested applicants are encouraged to apply promptly, as the job may close early.

Qualifications

• Proven record of punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Ability to work well both independently and in a team environment.
• Willingness to learn about retirement products and tax regulations.

Responsibilities

• Demonstrate strong people skills and attendance reliability.
• Communicate effectively with callers using good skills.
• Learn administrative PC systems to ensure service quality.

Skills

Strong people skills

Dependability

Good oral and written communication skills

Proficiency with keyboard and Windows-based applications

Strong organization and prioritization skills

Customer-focused mindset

Job description

Your Role

Key responsibilities include:

• Demonstrate strong people skills and dependability with punctual and reliable attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and become familiar with retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve the quality and consistency of service.
• Maintain awareness of commitment to service and application of the Company’s core values and beliefs.
• Operate and maintain customer-related information systems to required standards, ensuring accurate records and information access.

About You

The company is looking for candidates with:

• Strong people skills and a proven record of dependability.
• Punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Proficiency with keyboard and Windows-based applications, including Internet.
• Good oral and written communication skills for fluent interactive conversations with callers.
• Ability to work well both independently and in a team environment.
• Strong organization and prioritization skills.
• Customer-focused mindset with a passion for delivering top-quality service.
• Willingness to learn administrative PC systems, retirement products, and tax regulations.
• Successful completion of a 6-month scorecard.

Training & Development

Constant monitoring, coaching, and development on calls and processes to ensure continuous improvements in quality and consistency with service standards.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.

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