Assistant Manager-Voice-Customer Service (Start ASAP)

Northwestern University; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Northwestern University is seeking a customer service professional for an inbound service center role in the Philippines. You will deliver top-quality support, demonstrate dependable attendance, and excel in both team settings and independent work while adapting to various administrative PC systems.

The role emphasizes strong communication, frequent feedback, and a commitment to service standards within a fast-paced environment.

Qualifications

• Demonstrate strong people skills and dependability.
• Punctual and reliable attendance.
• Receptive to detailed and frequent performance feedback.
• Proficiency with keyboard and Windows-based applications, including Internet.
• Good oral and written communication with callers.
• Ability to work well in team and independently.
• Strong organization and prioritization skills.
• Customer-focused mindset with a passion for service.

Responsibilities

• Provide top-quality customer service with strong teamwork and dependability.
• Demonstrate punctual attendance and reliability in performance.
• Engage with callers using clear oral and written communication.
• Navigate Windows-based applications and internet tools to assist customers.
• Learn and adapt to various administrative PC systems and processes.
• Participate in monitoring, coaching, and development to improve service quality.

Skills

People skills

Dependability

Punctual attendance

Feedback receptiveness

Keyboard proficiency

Oral & written communication

Teamwork & independent work

Organizational skills

Customer-focused mindset

Willingness to learn systems

Tools

Windows

Internet

Job description

Join a fast-paced inbound service center delivering top-quality customer service with strong teamwork and dependability.

Your Role

Key responsibilities include:

• Demonstrate strong people skills and dependability with punctual and reliable attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and become familiar with retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve the quality and consistency of service.
• Maintain awareness of commitment to service and application of the Company’s core values and beliefs.
• Operate and maintain customer-related information systems to required standards, ensuring accurate records and information access.

About You

The company is looking for candidates with:

• Strong people skills and a proven record of dependability.
• Punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Proficiency with keyboard and Windows-based applications, including Internet.
• Good oral and written communication skills for fluent interactive conversations with callers.
• Ability to work well both independently and in a team environment.
• Strong organization and prioritization skills.
• Customer-focused mindset with a passion for delivering top-quality service.
• Willingness to learn administrative PC systems, retirement products, and tax regulations.
• Successful completion of a 6-month scorecard.

Training & Development

Constant monitoring, coaching, and development on calls and processes to ensure continuous improvements in quality and consistency with service standards.

This job may close before the stated closing date. You are encouraged to apply as soon as possible. Report this job