Assistant Manager / Team Lead - Operations (Healthcare Account)

WNS Careers - Philippines; Iloilo; On-site; PHP 279,000 - 469,000; Full time

Job summary

WNS Careers - Philippines in Iloilo is hiring for a team-lead capable of managing daily operations in a healthcare support environment. The role requires supervising a small team, ensuring SLA and TAT goals, and coordinating with clients.

The ideal candidate holds a degree in any field, has 1–2 years of team handling experience, and demonstrates excellent communication and leadership skills. Willingness to relocate to Iloilo and work 100% on site are required.

Qualifications

• Must be a graduate from any stream.
• 1–2 years of team handling experience.
• Healthcare experience preferred.
• Strong people management and leadership skills.
• Excellent verbal and written communication skills.
• Detail oriented – able to identify team performance trends and act accordingly.
• Identify opportunities for process improvement.
• Comfortable with computers and MS Office suite.
• Proficiency with medical terminology preferred (not mandatory).
• Willing to relocate in Iloilo.
• Amenable with shifting schedule and 100% work from the office.

Responsibilities

• Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT
• Client Management
• Query resolution & managing and removing roadblocks which may impact the ability for associates
• Complete administrative tasks such as- attendance, leave regularization, schedule adherence, communication with people, One on One and any training or coaching required
• Reporting IT Issues and keeping the stakeholders and Management Informed. Maintaining a downtime log with the incident number
• Tracking daily incoming volume & checking due date transactions against the capacity for the day/week/month

Skills

Team leadership

People management

Communication skills

Detail oriented

Process improvement

MS Office

Relocation willingness

Shift compatibility

Education

Graduate from any stream

Job description

• Work Allocation - Tracking, Reviewing, Checking for pendency and re-allocation, SLA & TAT
• Client Management
• Query resolution & managing and removing roadblocks which may impact the ability for associates Complete administrative tasks such as- attendance, leave regularization, schedule adherence, communication with people, One on One and any training or coaching required
• Reporting IT Issues and keeping the stakeholders and Management Informed. Maintaining a downtime log with the incident number
• Tracking daily incoming volume & checking due date transactions against the capacity for the day/week/month

Qualifications:

• Should be a graduate from any stream
• Should have team handling experience of 1 to 2 years
• Prior healthcare experience preferred
• Strong people management & leadership skills
• Excellent communication skills both verbal and written
• Details oriented – should be able to identify team performance trends and action accordingly
• Should be able to identify opportunities for Process Improvement
• Comfortable with use of computers and MS office suite
• Proficiency with medical terminology preferred (not mandatory)
• Willing to relocate in Iloilo
• Amenable with the shifting schedule and 100% work from the office