Assistant Manager - Processing - Middle Office Mandarin Speaker

HSBC; Philippines; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

HSBC in the Philippines is seeking an Assistant Manager - Processing (Mandarin Speaker) to support daily operations and drive efficiency. You will lead activities to ensure smooth team performance, resolve complex issues, and maintain high-quality controls across securities and cash settlements.

The role requires Mandarin language ability, knowledge of securities services, SWIFT messaging, and strong communication with clients and internal teams.

Qualifications

• Knowledge & industry experience related to securities services operations.
• Able to read and understand SWIFT messaging.
• Aptitude for investigating and resolving complex issues and bespoke situations.
• Ability to build and maintain relationships with colleagues and external parties.
• Clear written and verbal communication skills.
• Ability to plan and organise the team’s workload to meet deadlines.
• Proven ability to work independently and to motivate others.
• Desire to achieve service excellence recognized by clients and industry.

Responsibilities

• Take a leading role to support the Manager and ensure daily team effectiveness.
• Provide technical expertise to support colleagues as required.
• Monitor trade enrichment for securities and cash instruments and resolve exceptions.
• Investigate and resolve reconciliation breaks, non-receipts and interest claims.
• Issue settlement instructions for trades to custodians within timescales.
• Address queries from clients/brokers/custodians to ensure prompt resolution.
• Maintain logs and ensure compliance with procedures and controls.
• Assist in documentation and implementation of system changes and process improvements.
• Provide cover for other administrators as needed.

Skills

Mandarin Speaker

Securities services

Swift messaging

Issue resolution

Relationship building

Communication skills

Planning workload

Independence & leadership

Service excellence

Job description

Job Description:

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Processing (Mandarin Speaker).

Principal responsibilities

• Take a leading role in supporting the Manager to ensure the team run effectively and efficiently day-to-day.
• Provide technical expertise to support colleagues as required.
• Monitor the trade enrichment for securities and cash instruments ensuring all exceptions are fully resolved with client/broker and any issues are fully documented within the system
• Monitor, Investigate and resolve reconciliation breaks, non-receipts and interest claims.
• Issuing settlement instructions for trades to custodians within agreed timescales.
• Addressing queries from clients/brokers/custodians to ensure prompt resolution.
• Ensure relevant logs are maintained and managed appropriately to agreed service definitions.
• Assist in the documentation, development and maintenance of procedures and controls to ensure ongoing compliance with industry and regulatory changes and requirements.
• Ensure accurate and relevant MI is produced and checked within the required timescales
• Participate in project and system change activity within the team, attending relevant meetings where required, following up on action points, updating Task Lists and keeping the Manager and team up to date with progress. When required, review current systems and investigate alternatives. Recommend any changes/ process efficiencies and assist team with smooth implementation of any project or system change activity.
• Provide support for manager and cover for other administrators in the team/ settlements department area when required.

Requirements

• Knowledge & industry experience related to securities services operations
• Able to read and understand swift messaging.
• Aptitude for investigating and resolving complex issues and bespoke situations.
• Ability to build and maintain relationships with colleagues and both internal and external parties.
• Ability to communicate effectively in writing and verbally.
• Ability to plan and organize the team’s workload to meet deadlines, taking into account relative priorities.
• Proven ability to work independently and to motivate and influence others.
• Desire to achieve service excellence which is recognized by all HSS clients, competitors and industry bodies.
• Preferably Mandarin Speaker

You’ll achieve more when you join HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing Private LTD***

Requirements