Assistant Manager, Key Accounts Management

Grab; Pasig; On-site; PHP 700,000 - 1,200,000; Full time

Benefits offered by this job

Term Life Insurance

Medical Insurance

GrabFlex benefits

Parental leave

Birthday leave

LASA volunteering leave

Grabber Assistance Programme

FlexWork hours

Job summary

Grab is seeking an Assistant Manager, Key Accounts Management to source and onboard merchants for GrabMall, manage the sales pipeline, and build strong relationships with key accounts in the e-commerce space. The role requires leadership, strategic thinking, and cross-functional collaboration to drive merchant growth and market insights.

The ideal candidate has 3+ years in sales/account management in e-commerce, excellent communication and negotiation skills, and strong organizational abilities.

Qualifications

• Bachelor's Degree in any field.
• 3+ years of sales and account management experience in the e-Commerce industry.
• Strong interpersonal, communication, and negotiation skills.
• Leadership, team player and self-motivated.
• Strong organizational and analytical skills.
• Ability to collaborate effectively within a multifunctional environment.

Responsibilities

• Source and onboard merchants to grow GrabMall partners.
• Identify and generate qualified leads and build a target accounts database.
• Manage sales pipeline from sourcing leads to onboarding merchants.
• Build and manage strong business relationships with accounts and stakeholders.
• Pitch products, services and negotiate contract terms.
• Collaborate with cross-functional teams to deliver merchant services.
• Resolve issues and act as liaison between customers and internal teams.
• Develop growth strategies to onboard more merchants within key accounts.
• Monitor funnel KPIs and provide regular management reports.
• Identify market trends and inform account planning and recommendations.

Skills

Sales & account management

Relationship building

Negotiation

Communication skills

Team leadership

Analytical skills

Education

Bachelor's Degree

Job description

Assistant Manager, Key Accounts Management

Full-time

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

This role is responsible for sourcing and onboarding merchants in the e-commerce space to grow the GrabMall list of partners. The ideal candidate will have a strong background in the e-commerce industry, excellent relationship management skills, and a proven track record of driving results.

Identify and generate qualified leads, and build and maintain a database of target accounts.

Manage sales pipeline from sourcing leads to onboarding merchants on the platform

Build and manage strong business relationships with accounts through engagements with the relevant stakeholders

Pitch different products, services, and other commercial initiatives and negotiate contract terms and conditions

Collaborate very closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs

Resolve any issues and problems of your merchants and act as a link between your customers and the internal teams

Develop and execute growth strategies to increase number of onboarded merchants within assigned key accounts

Monitor sales funnel against KPIs and prepare regular reports and insights for management review

Identify market trends, competitive landscape, and customer needs to inform strategic account planning and recommendations

What Essential Skills You Will Need

Bachelor's Degree in any field

You have 3+ years of sales and account management experience in the e-Commerce industry.

You have great interpersonal, communication, and strong negotiation skills

You can showcase passion and leadership. Team player and self motivated.

You have strong organizational & analytical skills

You have the ability to collaborate effectively within a multifunctional environment.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

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