Asia Education CSM - Remote Growth & Strategy

Digital Nomad World

Metro Manila

Remote

PHP 3,757,000 - 5,636,000

Full time

4 days ago

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Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning and development resources

Job summary

Instructure is seeking a Customer Success Manager to own relationships with education customers across Asia, based in Manila with remote eligibility. You will drive adoption, value realization, and renewal readiness while coordinating with cross-functional teams to remove blockers and identify growth opportunities.

The role requires 2–4 years in Customer Success or related SaaS roles, fluent English, and a customer-focused, strategic mindset.

Qualifications

Fluent English is required and essential for global education customers.
2-4 years of experience in Customer Success, Account Management or related SaaS role, preferably in Educational Technology.
Experience building trusted relationships across multiple stakeholder levels.
Experience using CRM, CS or project management tools to manage customer activity and portfolio visibility.

Responsibilities

Own the customer relationship across a portfolio of education customers in Asia.
Drive adoption and value realization across Instructure ecosystem.
Identify risks early and support renewal readiness.
Collaborate with Sales and Renewals to identify growth opportunities.
Coordinate with Support, Services, Product, and Sales to resolve challenges and progress outcomes.