ASAP! Training Assistant (Telco) | TP Alphaland

Teleperformance; Makati; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Career progression opportunities

Diverse and inclusive culture

Wellbeing resources

On-site facilities

Job summary

Teleperformance Philippines in Makati is seeking a motivated training professional to support customer service operations. You will coordinate training programmes, deliver engaging sessions, and help new hires develop the skills needed to excel in a fast-paced call centre environment.

Ideal candidates will have a high school diploma or equivalent, strong communication and presentation skills, proficiency in Microsoft Office and learning management systems, and the ability to work both

Qualifications

• High school diploma or equivalent qualification; preferably with some post-secondary education or certification in training and development, customer service or a related field
• Proven experience in call centre, customer service or training role, or demonstrated ability to quickly master customer service operations
• Strong communication and presentation skills with the ability to explain complex concepts clearly and confidently
• Excellent organisational and time management abilities, with capacity to manage multiple training programmes and schedules
• Proficiency in using Microsoft Office applications (Word, Excel, PowerPoint) and learning management systems
• Knowledge of telecommunications products, services and industry terminology is advantageous
• A patient, supportive and coaching-oriented mindset with genuine commitment to helping others learn
• Ability to work collaboratively within a team while taking initiative independently
• Attention to detail and accuracy in documentation and record-keeping
• Flexibility and adaptability to changing business needs and priorities

Skills

Communication skills

Presentation skills

Organisational skills

Time management

Microsoft Office

LMS familiarity

Team collaboration

Attention to detail

Adaptability

Independent initiative

Education

High school diploma

Post-secondary education or certification

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Learning management systems

Job description

What we're looking for

• High school diploma or equivalent qualification; preferably with some post-secondary education or certification in training and development, customer service or a related field

• Proven experience working in a call centre, customer service environment or training role, or demonstrated ability to quickly master customer service operations

• Strong communication and presentation skills with the ability to explain complex concepts clearly and confidently

• Excellent organisational and time management abilities, with the capacity to manage multiple training programmes and schedules simultaneously

• Proficiency in using Microsoft Office applications (Word, Excel, PowerPoint) and learning management systems

• Knowledge of telecommunications products, services and industry terminology is advantageous

• A patient, supportive and coaching-oriented mindset with a genuine commitment to helping others learn and develop

• Ability to work collaboratively within a team environment whilst also taking initiative independently

• Attention to detail and accuracy in documentation and record-keeping

• Flexibility and adaptability to changing business needs and priorities

• Career progression opportunities across our global operations

• A supportive and inclusive workplace culture that values diversity and encourages collaboration

• Access to employee assistance programmes and wellbeing resources

• On-site facilities and amenities to support your comfort and productivity