Area Manager with Appraisal Skills

Marquesa Pawnshop and Financial Services, Inc.; Cavite City; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Marquesa Pawnshop and Financial Services, Inc. is seeking an Area Manager to lead the assigned region, drive performance, and provide guidance to branch teams.

You will plan staffing, enforce policies, coach staff, foster customer service, and monitor risks while collaborating with HR and other managers to achieve strategic goals.

The role requires senior-level appraisal expertise and strong pawnshop operations knowledge to ensure operational excellence across the area.

Qualifications

• Senior-level appraisal expertise is required.
• Strong knowledge of pawnshop operations and functions.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Experience in coaching and developing staff.
• Proven leadership and team management capabilities.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Plan staffing levels and collaborate with HR to recruit and onboard employees.
• Provide oversight and direction to area staff; approve high-value transactions.
• Coach, mentor, and develop staff, including onboarding.
• Foster a strong customer service culture aligned with company values.
• Deliver performance feedback through recognition, rewards, and HR-supported actions.
• Prepare and maintain reports to track performance and goals.
• Communicate regularly with other managers and key contacts.
• Establish control systems to monitor operations and minimize risks.

Skills

Senior-level appraisal expertise

Pawnshop operations knowledge

Communication skills

Interpersonal skills

Coaching and staff development

Leadership and team management

Problem-solving and decision-making

Education

Bachelor's degree or equivalent (4-year course)

Graduate of vocational program

Job description

About the role

The Area Manager is responsible for the overall performance and growth of the assigned area. This role provides guidance, leadership, and support to employees, ensuring they achieve their goals. The Area Manager reviews and evaluates the success of plans and strategies, oversees resource allocation, and ensures operational excellence across the area.

Key responsibilities

• Plan staffing levels and collaborate with Human Resources to recruit, interview, hire, and onboard employees as needed.

• Provide oversight and direction to employees in the area in accordance with company policies and procedures; approve high-value transactions.

• Coach, mentor, and develop staff, including new employee onboarding.

• Foster a strong customer service culture aligned with company values.

• Deliver effective performance feedback through recognition, rewards, and, if necessary, disciplinary action with HR support.

• Manage preparation and maintenance of reports to track performance and strategic goals.

• Communicate regularly with other managers and key organizational contacts.

• Establish and maintain control systems and feedback mechanisms to monitor operations and minimize risks and losses.

About you

• Senior-level appraisal expertise

• Strong knowledge of pawnshop operations and functions

• Excellent written and verbal communication skills

• Strong interpersonal and relationship-building abilities

• Employee coaching and development

• Leadership and team management

• Problem-solving and decision-making

• Graduate of any 4-year course or relevant vocational program

• Minimum of three years of supervisory/managerial experience in a pawnshop or financial services environment