Area Manager (Coffee Bean and Tea Leaf)

Table Group Inc.; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Table Group Inc. is seeking a District Manager to oversee multiple Coffee Bean & Tea Leaf stores in the Philippines, driving guest experience, profitability, and strong team leadership across locations.

You will coach Store Managers, ensure compliance with standards, and partner with support functions to implement company initiatives and enhance performance. Will travel regularly to assigned stores to lead transformation and culture building.

Qualifications

• Bachelor's degree in business, hospitality management, HR or related field.
• Proven cafe/restaurant/hospitality management experience (min 5 years).
• Experience leading multiple locations and developing store leadership teams.

Responsibilities

• Lead multiple store locations to achieve operational excellence, sales growth, profitability, and guest experiences.
• Coach Store Managers and Deputies to maximize leadership effectiveness and succession planning.
• Drive business performance by analyzing sales, labor, and financial results to close gaps.
• Ensure adherence to operating standards, policies, and safety standards across all stores.
• Partner with Operations, Marketing, Supply Chain, Finance, People & Organization and Training to implement initiatives.

Skills

Leadership

Coaching

Stakeholder management

Communication

Travel readiness

Education

Bachelor's Degree in Business Administration/Hospitality/Human Resource Management

Job description

The Area Operations Manager is responsible for leading multiple store locations within an assigned territory to achieve operational excellence, sales growth, profitability, and exceptional guest experiences. The role serves as a coach, culture builder, and business leader, ensuring that every store consistently delivers The Coffee Bean & Tea Leaf brand promise while developing high-performing teams aligned with the organization's values.

The District Manager partners closely with Store Managers to drive business performance, strengthen people capability, and foster a culture of accountability, hospitality, and excellence.

Key Responsibilities

Business Performance & Profitability

• Drive sales, profitability, and operational performance across assigned stores.
• Analyze sales trends, labor productivity, and financial results to identify opportunities and address gaps.
• Develop and execute action plans to achieve revenue, cost, and profitability targets.
• Monitor key business metrics and ensure stores consistently meet performance goals.
• Lead initiatives that improve guest traffic, average transaction value, and store productivity.

Operational Excellence

• Ensure consistent execution of operating standards, policies, and procedures across all stores.
• Conduct regular store visits and audits to assess operational performance, cleanliness, food safety, and service quality.
• Champion operational discipline and continuous improvement initiatives.
• Ensure compliance with company policies, government regulations, and safety standards.
• Partner with support functions to resolve operational challenges and improve efficiency.

Leadership & People Development

• Coach, mentor, and develop Store Managers and Store Deputies to maximize their leadership effectiveness.
• Build strong talent pipelines by identifying high-potential team members and supporting succession planning.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Foster a culture of accountability, ownership, and continuous learning.
• Serve as a role model of the company's values of Humility, Fearlessness and Trustworthiness.
• Champion initiatives that strengthen Team Member engagement, passion, and strong organizational culture.
• Ensure Store Managers actively reinforce values-based leadership and positive workplace practices.
• Build alignment between business objectives and the company's values.

Guest Experience

• Ensure stores consistently deliver exceptional guest experiences and hospitality standards.
• Monitor customer feedback, guest satisfaction scores, and service recovery efforts.
• Lead initiatives that enhance customer loyalty and strengthen brand reputation.
• Promote a guest-first mindset across all stores.

Stakeholder Management

• Partner effectively with Operations, Marketing, Supply Chain, Finance, People & Organization and Training.
• Collaborate with shared services to implement company initiatives and drive operational improvements.
• Communicate organizational priorities and ensure alignment across all stores.
• Provide timely and accurate reports on district performance and business needs.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Human Resource Management, or a related field.
• At least 5 years of cafe, restaurant, or hospitality management experience.
• Proven experience leading multiple locations and developing store leadership teams.
• Strong business acumen with the ability to analyze financial and operational performance.
• Excellent coaching, leadership, and people development skills.
• Strong communication, problem-solving, and stakeholder management capabilities.
• Ability to travel regularly across assigned store locations.

Success Profile

The ideal District Manager is:

• A servant leader who develops people and builds strong teams.
• Passionate about coffee and creating exceptional guest experiences.
• Results-oriented and accountable for business outcomes.
• Skilled at balancing operational discipline with people leadership.
• A culture carrier who consistently models the organization's values.
• Adaptable, resilient, and able to lead through change.