AR Supervisor — Night Shift, Onsite Mandaluyong

Ista Personnel Solutions Inc.; Mandaluyong; On-site; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Night differential

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an Accounts Receivable Supervisor to lead a team in Mandaluyong. The role focuses on cash posting, aging follow-up, and improving AR processes while ensuring accuracy and timely client updates.

You will train and coach agents, monitor productivity, and report metrics. Onsite work is required, with night shifts, competitive benefits, and a culture of learning and growth.

Qualifications

• 6 months to 1 year experience in Accounts Receivable.
• At least 6 months Team Lead / Supervisory experience.
• General knowledge of medical billing (US Healthcare Insurance).
• Experience using BillBoard (Medical Billing Software).
• Strong verbal and written communication skills.
• Ability to remain calm and professional in stressful situations.
• Proficiency in using computer systems and relevant software.
• Willing to work onsite in Shaw Blvd, Mandaluyong.
• Amenable working night shift.

Responsibilities

• Oversees daily operations for all agents delivering high-quality and valued services
• Conduct training and coaching, including insights and action plans to improve
• Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
• Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
• Perform other supervisory tasks as required
• Process and post cash receipts accurately and timely.
• Review payments received through clearing houses, portals, and email/manual channels.
• Apply payments to the appropriate customer accounts or invoices.
• Research and resolve unidentified or discrepant payments.
• Coordinate with internal teams to obtain missing payment information.
• Maintain accurate records and follow cash application procedures and quality standards.
• Review aging accounts and identify items requiring follow-up.
• Manage follow-up activities and priorities.
• Conduct timely account follow-ups regarding outstanding balances.
• Document actions, communications, and account updates accurately.
• Monitor follow-up activities and escalate unresolved issues as needed.

Skills

Accounts Receivable

Team Leadership

Medical Billing

BillBoard

Communication skills

Problem solving

Multitasking

Computer skills

Tools

BillBoard

Job description

ISTA Solutions is seeking an Accounts Receivable Supervisor to lead a team in Mandaluyong. The role focuses on cash posting, aging follow-up, and improving AR processes while ensuring accuracy and timely client updates.

You will train and coach agents, monitor productivity, and report metrics. Onsite work is required, with night shifts, competitive benefits, and a culture of learning and growth.