AR & Collections Lead: Scale, Automate & Global Impact

Netflix; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Job summary

Netflix is seeking an AR & Collections Manager to lead the Manila team and scale the Collections and Dispute Management function across global operations. The role requires hands-on leadership, meticulous analysis of high-volume transactions, and strong communication with cross-functional partners.

You will drive process maturity, automation (Workday/High Radius), and support US GAAP reporting while aligning with revenue streams including Advertising, Partnerships, and Consumer products.

Qualifications

• Accounting or Finance background required; CPA preferred but not required.
• 10+ years of relevant functional experience.
• 5+ years leading a high performing team.
• Degree in a relevant field of study.
• Experience at a Global Company is a plus.
• Experience in Ads business is a plus.
• Knowledge of cloud-related ERP systems (Workday) is a plus.
• Experience with ticketing tools (High Radius, JIRA, Salesforce) is a plus.

Responsibilities

• Lead and scale a high-performing AR & Collections function to support growth.
• Drive adherence to the Collections Playbook and Dispute Management Playbook.
• Own team and KPI performance; monitor collections and dispute metrics; coach the team.
• Manage invoice or collection disputes and escalation; drive resolution.
• Develop regular review cadence with leadership and stakeholders; provide visibility into metrics.
• Lead the next phase of collections & dispute process transformation (automation with Workday/High Radius; refund policy rollout).
• Partner with Revenue Accounting, Sales, Treasury Operations, and 3rd party providers to design scalable workflows.
• Perform detailed tracking and analysis of cash collection; ensure proper US GAAP treatment.
• Support monthly accounting close activities as needed.
• Identify process improvements to automate/manual workflows.
• Open to flexible hours to support global operations.

Skills

Accounts Receivable

Leadership

Cross-functional collaboration

Advanced Excel

Process improvement

Communication

Attention to detail

Strategic thinking

Education

Accounting or Finance background

Degree in a relevant field

CPA preferred

Tools

JIRA

Salesforce

High Radius

Workday

Job description

Netflix is seeking an AR & Collections Manager to lead the Manila team and scale the Collections and Dispute Management function across global operations. The role requires hands-on leadership, meticulous analysis of high-volume transactions, and strong communication with cross-functional partners.

You will drive process maturity, automation (Workday/High Radius), and support US GAAP reporting while aligning with revenue streams including Advertising, Partnerships, and Consumer products.