AR & Collections Analyst — Hybrid, Global Cash Flow

Netflix Philippines Inc.; Manila; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Netflix Philippines Inc. is seeking a Collections Analyst to support our Accounts Receivable function, reconcile cash, and scale billing, cash, and collections processes.

Based in Manila with cross‑functional collaboration across time zones, the role demands meticulous detail, strong communication, and initiative to drive process improvements. You will handle aging reports, communicate with customers on overdue balances, manage the dunning process, and partner with global teams to ensure timely

Qualifications

• Bachelor’s degree in Finance, Accounting, or related field (or equivalent experience).
• At least 5 years of experience in AR, billing and collections.
• Experience in resolving customer disputes.
• Experience in a global/MNC company is a plus.
• Experience in the advertising or ads industry is a plus.
• Knowledge of cloud-related ERP systems and ticketing tools (Workday, HighRadius, Salesforce).

Responsibilities

• Review aging reports to identify overdue invoices and follow up on balances.
• Reach out to customers with overdue balances via phone, email, or written communication.
• Maintain a professional, courteous approach for late payments.
• Manage the dunning process with reminders, escalations, and notices.
• Foster strong customer relationships to ensure timely payments and minimize disputes.
• Be SME on collections and Order to Cash processes.
• Manage and update customer contact, address, and billing details.
• Analyze cash receipts and collaborate with accounting for proper US GAAP treatment.
• Support monthly close activities and portal billing as needed.
• Collaborate with Revenue Accounting, Billing Ops, Treasury, and Sales to streamline collections across revenue verticals.
• Suggest improvements to reduce delinquency and bad debt.

Skills

Accounts Receivable knowledge

Excel/Google Sheets

ERP systems

Communication

Cross-functional collaboration

Education

Bachelor’s degree in Finance/Accounting

Tools

Workday

HighRadius

Salesforce

Job description

Netflix Philippines Inc. is seeking a Collections Analyst to support our Accounts Receivable function, reconcile cash, and scale billing, cash, and collections processes.

Based in Manila with cross‑functional collaboration across time zones, the role demands meticulous detail, strong communication, and initiative to drive process improvements. You will handle aging reports, communicate with customers on overdue balances, manage the dunning process, and partner with global teams to ensure timely