AR Billing Training & SOP Specialist

eClerx Philippines, Inc.; Muntinlupa; Remote; PHP 600,000 - 800,000; Full time

Job summary

eClerx Philippines, Inc. is seeking a Training & Process Documentation Specialist - AR Billing to lead onboarding, training delivery, and knowledge management for Billing/AR operations in Metro Manila. You will develop SOPs, maintain process documentation, and support continuous improvement initiatives.

The role requires experience in billing processes, ERP systems, and strong Excel skills, with a focus on accuracy, standardization, and employee readiness through effective training programs.

Qualifications

• 3-5 years of experience in Billing/Accounts Receivable/Finance Operations.
• 1-2 years of training, coaching, mentoring, or SME experience preferred.
• Strong knowledge of end-to-end billing processes and reconciliation.
• Experience with ERP systems and/or third-party billing portals preferred.
• Intermediate to Advanced Microsoft Excel skills.
• Strong communication, presentation, facilitation, and documentation skills.
• Bachelor's degree in Accounting, Finance, Business or related field preferred.

Responsibilities

• Lead onboarding, refresher, cross-skilling, and upskilling training for Billing/AR teams.
• Deliver training on end-to-end billing processes, including invoice generation, submission, reconciliation, and customer-specific requirements.
• Develop and maintain SOPs, MOPs, Operations Manuals, Job Aids, and Quick Reference Guides.
• Create training decks, facilitator guides, exercises, and knowledge assessments.
• Facilitate classroom, virtual, and hybrid training sessions.
• Identify knowledge and performance gaps and recommend training interventions.
• Collaborate with Operations, Quality, SMEs, Finance, Collections, Customer Service, and Client teams to validate process content.
• Support process transitions, new client launches, operational readiness, QA initiatives, and audits.
• Update training materials and documentation based on process changes, QA findings, and audit results.
• Track training attendance, completion, certification, and effectiveness.
• Support process standardization and continuous improvement initiatives.

Skills

Billing/AR experience

Training & mentoring

Excel skills

Documentation

Communication skills

Education

Accounting/Finance degree

Tools

ERP systems

Billing portals

Job description

eClerx Philippines, Inc. is seeking a Training & Process Documentation Specialist - AR Billing to lead onboarding, training delivery, and knowledge management for Billing/AR operations in Metro Manila. You will develop SOPs, maintain process documentation, and support continuous improvement initiatives.

The role requires experience in billing processes, ERP systems, and strong Excel skills, with a focus on accuracy, standardization, and employee readiness through effective training programs.