AR Billing Escalations Specialist for Complex Disputes

eClerx LLC; Muntinlupa; On-site; PHP 400,000 - 700,000; Full time

Job summary

eClerx LLC in the Philippines is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations within our Finance team.

You will work cross-functionally with Finance, Collections, Operations, clients, and third-party partners to investigate root causes, reconcile accounts, and drive resolution while maintaining strong stakeholder relationships.

Qualifications

• At least 2 years of experience in B2B Finance, Accounts Receivable, Billing, Collections, or related environment.
• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.
• Strong experience with account reconciliation, billing disputes, payment investigation, or collections support.
• Proficiency in Microsoft Excel and Google Workspace.
• Experience working with AR management, billing, collections, or ticketing systems.
• Excellent written and verbal communication skills.
• Strong negotiation and stakeholder management skills.
• High attention to detail and ability to manage multiple escalations and priorities.
• Must be able to work in office in Alabang, Muntinlupa.
• Must be able to start on Monday, September 28, 2026.

Responsibilities

• Manage the AR escalations mailbox and serve as a primary point of contact for complex billing and payment disputes.
• Investigate account discrepancies through detailed account reconciliations and root-cause analysis.
• Research billing and payment history to determine appropriate resolutions.
• Communicate professionally with B2B clients, customers, and internal stakeholders to resolve sensitive payment issues.
• Maintain positive business relationships while ensuring accurate and timely dispute resolution.
• Manage internal support requests and tickets from the Collections team.
• Provide supporting billing documentation, including invoices, SOA, Proof of Service, and payment details.
• Research and validate account information to support collection activities.
• Perform account validation for accounts being considered for third-party collection transfer.
• Review account status, payment history, outstanding balances, and supporting documentation.
• Ensure required service cancellations and account updates are accurately completed prior to agency transfer.
• Coordinate with external collection agencies regarding payment disputes, account information, and documentation requests.
• Validate payments and disputed balances to ensure external recovery efforts are based on accurate and complete information.
• Investigate and resolve discrepancies raised by third-party partners.
• Lead reconciliation activities for National Accounts and large customer portfolios.
• Research missing payments, unapplied payments, and account discrepancies.
• Utilize reconciliation and AR tools to validate disputes and resolve complex account issues.
• Participate in special projects and process improvement initiatives designed to improve AR operations and reduce recurring billing escalations.
• Identify recurring issues and recommend improvements to prevent future disputes.

Skills

B2B Finance

Accounts Receivable

Billing

Collections support

Microsoft Excel

Google Workspace

AR management

Ticketing systems

Communication

Negotiation

Stakeholder management

Detail orientation

Education

Bachelor's degree in Finance, Accounting, Business, or related field

Tools

Microsoft Excel

Google Workspace

Job description

eClerx LLC in the Philippines is seeking an AR Billing Escalations Analyst to own complex billing disputes, payment issues, and high-level accounts receivable escalations within our Finance team.

You will work cross-functionally with Finance, Collections, Operations, clients, and third-party partners to investigate root causes, reconcile accounts, and drive resolution while maintaining strong stakeholder relationships.