Appointment Setting and Dispatch Coordinator

Monster Ops; Philippines; On-site; PHP 279,000 - 502,000; Full time

Job summary

Monster Ops is seeking an Appointment Setting & Dispatch Coordinator to oversee customer appointments, technician schedules, and dispatch operations. You will coordinate daily workflows, update service records, and ensure tasks are completed accurately and on time.

You will handle payroll documentation for technicians, track invoices and payments, and prepare daily, weekly, and monthly reports. A target of making 20 outbound calls per day and identifying decision‑makers for new business will be

Qualifications

• Schedule and confirm customer appointments, walkthroughs, and estimates.
• Prepare and manage the daily dispatch schedule.
• Prepare accurate daily, weekly, and monthly reports covering appointments, jobs, invoices, payments, payroll, outreach, and team task completion.

Responsibilities

• Schedule and confirm customer appointments, walkthroughs, and estimates.
• Prepare and manage the daily dispatch schedule.
• Assign jobs and communicate complete service details to technicians.
• Coordinate schedule changes, delays, cancellations, and rescheduled appointments.
• Ensure completed jobs and appointment statuses are properly updated.
• Monitor technicians’ completion of van cleaning, equipment care, supply checks, and other assigned duties.
• Follow up on incomplete technician tasks and report recurring issues to management.
• Prepare and verify technician payroll using attendance, working hours, and completed-job records.
• Ensure Social Media and Payroll activities daily are completed
• Track invoices sent, payments received, outstanding balances, and required payment follow-ups.
• Prepare accurate daily, weekly, and monthly reports covering appointments, jobs, invoices, payments, payroll, outreach, and team task completion.
• Escalate unresolved customer, technician, payroll, payment, or team‑performance concerns to management.

Skills

Scheduling

Communication

Payroll

Reporting

Outbound calls

Job description

The Appointment Setting & Dispatch Coordinator manages customer appointments, technician schedules, dispatching, commercial outreach, technician payroll, and daily operational reporting. The role also monitors assigned team responsibilities to help ensure tasks are completed accurately and on time.

Key Responsibilities

• Schedule and confirm customer appointments, walkthroughs, and estimates.
• Prepare and manage the daily dispatch schedule.
• Assign jobs and communicate complete service details to technicians.
• Coordinate schedule changes, delays, cancellations, and rescheduled appointments.
• Ensure completed jobs and appointment statuses are properly updated.
• Monitor technicians’ completion of van cleaning, equipment care, supply checks, and other assigned duties.
• Follow up on incomplete technician tasks and report recurring issues to management.
• Prepare and verify technician payroll using attendance, working hours, and completed-job records.
• Ensure Social Media and Payroll activities daily are completed
• Track invoices sent, payments received, outstanding balances, and required payment follow-ups.
• Prepare accurate daily, weekly, and monthly reports covering appointments, jobs, invoices, payments, payroll, outreach, and team task completion.
• 20 outbound calls per working day to prospective business clients.
• Identify decision-makers and generate opportunities for commercial walkthroughs and estimates.
• Maintain accurate customer, scheduling, payroll, payment, and outreach records.
• Escalate unresolved customer, technician, payroll, payment, or team‑performance concerns to management.

Performance Expectations

Performance will be measured based on scheduling and dispatch accuracy, appointment volume, completion of 20 daily outbound calls, walkthroughs or estimates generated, timely payroll preparation, accurate reporting, team task completion, proper system updates, reliability, and professional communication.

Weekly pay/ 40-50 hours a week | Rate will be discussed if you get shortlisted.

Potential Bonus incentive when Sales/ Revenue target is reached