Appointment Setter

Ninja Virtual Solutions; Bacolod; Remote; PHP 167,000 - 335,000; Full time

Job summary

Ninja Virtual Solutions is a remote-first company enabling clients with reliable virtual services. The Appointment Setter role focuses on managing appointment pipelines, contacting leads and customers to schedule meetings, and ensuring details are accurate and up-to-date.

You will coordinate with sales and customer service to improve show-up rates while maintaining high productivity and quality in a remote setting.

Qualifications

• Experience in setting appointments and scheduling to manage calendars efficiently.
• Ability to identify, qualify, and nurture prospective clients for the business.
• Clear and professional communication with clients, prospects, and internal teams.
• Strong customer service skills to handle inquiries and maintain positive experiences.
• Ability to work remotely with reliable internet and stay organized across tasks.

Responsibilities

• Contact leads and customers via phone, email, or messaging to schedule appointments.
• Qualify leads and maintain accurate records in CRM/scheduling tools.
• Follow up to confirm attendance or reschedule appointments as needed.
• Collaborate with sales and customer service to optimize booking efficiency and show-up rates.

Skills

Setting appointments

Lead generation

Communication skills

Customer service

Remote work

Time management

CRM familiarity

Tools

CRM systems

Scheduling tools

Office productivity software

Job description

Company Description

Ninja Virtual Solutions is a team of skilled, dependable, and purpose-driven professionals who support businesses behind the scenes so they can grow sustainably. The company is committed to serving clients with integrity, excellence, and a strong values-based approach to partnership. Team members focus on delivering reliable virtual services that help streamline operations and strengthen customer relationships. Ninja Virtual Solutions values professionalism, accountability, and long-term collaboration with both clients and team members.

Role Description

The Appointment Setter role is a full-time remote position focused on supporting clients by managing and organizing their appointment pipelines. Day-to-day responsibilities include contacting leads and existing customers via phone, email, or messaging platforms to schedule appointments and confirm details. The role involves qualifying leads, maintaining accurate records in CRM or scheduling tools, and following up to ensure appointments are attended or rescheduled as needed. The Appointment Setter collaborates closely with sales and customer service teams to optimize booking efficiency, improve show-up rates, and provide a positive experience for every contact. This position requires consistent communication, strong attention to detail, and the ability to work independently in a remote environment while meeting productivity and quality targets.

Qualifications

• Candidates should possess strong skills in Setting Appointments and Appointment Scheduling to manage calendars and coordinate meetings efficiently.
• Candidates should possess skills in Lead Generation to identify, qualify, and nurture prospective clients for the business.
• Candidates should possess excellent Communication skills to interact clearly and professionally with clients, prospects, and internal team members.
• Candidates should possess solid Customer Service skills to handle inquiries, address concerns, and maintain a positive experience for all contacts.
• Ability to work remotely with reliable internet access, manage time effectively, and stay organized across multiple tasks and tools.
• Prior experience in appointment setting, sales support, or call center environments is preferred but not required.
• Comfort with using CRM systems, online scheduling platforms, and basic office productivity software.
• High level of professionalism, accountability, and ethical standards in handling client information and communications.