Application Support Specialist (Unix/Linux)

NCS Philippines; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

NCS Philippines is seeking an Application Support Specialist to provide technical support for various applications, system software, and related services, in a fast-paced Manila setting. You will monitor live services, perform functional testing, and troubleshoot to keep platforms running smoothly.

The role requires 1–2 years of IT experience, a related degree, and knowledge of Unix/Linux shell scripting and PHP, with familiarity in databases and web servers.

Qualifications

• College graduate in Information Technology or related field.
• 1–2 years of work experience; Telco experience is a plus.
• Knowledgeable in Unix/Linux shell scripting and PHP.

Responsibilities

• Ensure 24/7 operations monitoring and maintenance of live services.
• Perform functional testing for critical services.
• Debug errors and modify the existing software.
• Upgrade interfaces by updating the hardware for better performance.
• Study the existing system and recommend upgrades.
• Acknowledge, resolve, or escalate incidents per SLA with timely follow-up.
• Acknowledge customer requests and provide timely results.
• Support monthly backup and log clean-up.
• Prepare and generate reports for live services upon request.
• Ensure daily reports and stats (email, web tool, SMS) work correctly.
• Other duties as assigned.

Skills

Application support

Service level management

Stakeholder relationship management

Problem management

Incident management

Knowledge management

Education

College graduate in IT or related field

Tools

Unix/Linux shell scripting

PHP programming

MySQL

PostgreSQL

MongoDB

Apache

Nginx

Job description

GENERAL RESPONSIBILITIES:

The Application Support Specialist is responsible for providing necessary technical support relating to various applications, system-level software, compilers, and other general computing applications. They are responsible for any malfunctioning of applications or software systems and analyzing necessary software requirements.

DUTIES AND RESPONSIBILITIES:

• Assists the Application Support team in ensuring 24/7 operations that includes monitoring and maintenance of all live services, platforms, and gateways.
• Initiates functional testing for critical services as part of monitoring.
• Corrects errors if any and modifies the existing software.
• Upgrade interfaces by updating the hardware for better performance of the system.
• Undergo a detailed study of the existing system and recommend installation or upgrade of a new system.
• Ensure that service incidents should be acknowledged, resolved, or escalated according to Service Level Agreement (SLA). Perform follow-ups until resolution.
• Acknowledge all business and customer requests and concerns and provide results in a timely manner.
• Supports monthly backup and clean-up of logs.
• Prepares and generates reports and statistics for live services upon request.
• Ensures that daily reports and stats (email, web tool, SMS, etc.) are working perfectly.
• Other job-related activities that may be assigned from time to time.

LEADERSHIP COMPETENCIES:

N/A

FUNCTIONAL/TECHNICAL COMPETENCIES:

Application support, Service level management, Stakeholder relationship management, Problem management, Incident management, Knowledge management

CORE COMPETENCIES:

Teamwork & Collaboration, Accountability, Customer Focus, Communication, Innovation, Quality

JOB SPECIFICATIONS:

• Education – College graduate in Information Technology preferred or an equivalent of education plus experience / Computer Engineering / Computer Programming with specific application / Computer Software Engineering / Computer Software Technology
• Related Work Experience – At least 1-2 years of working experience. Experience in the Telco industry is a plus
• Knowledge

• Knowledgeable in Unix/Linux shell scripting and basic PHP programming
• Databases: MySQL/Postgres/Mongo queries
• Linux Services: Apache / Nginx / PHP / Perl / Database
• Must be familiar with network and system security
• Must be knowledgeable in Monitoring tools (Nagios / Cacti)
• Ability to troubleshoot system and network problems in Linux/Unix

• Skills:

• Computer Skills
• Must have the ability to work cooperatively with key team members, clients, and vendors.
• Must be adept to work in a fast-paced environment with tight timelines