Associate Support Specialist

Notified; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Notified in the Philippines is seeking a client-facing professional to provide day-to-day client advisory services and maintain strong relationships. The role involves assisting in defining business and system requirements and handling basic production support, escalating complex issues as needed.

Ideal candidates will have a Bachelor’s degree and at least 1 year in a client-facing role, with clear communication across phone, email, and chat.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• At least 1 year of client-facing experience.
• Experience with basic production support issues is a plus.

Responsibilities

• Provides day to day client advice, working to maintain strong client relationships.
• Under general direction, assists business owners and stakeholders in defining business and system requirements.
• Responds to basic unresolved production support issues and escalates more complex issues to senior colleagues.
• Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.
• Communicates client requirements to operational teams when applicable.

Skills

Client-facing communication

Requirements gathering

Stakeholder collaboration

Education

Bachelor’s degree

Job description

Job Description:

Management Level

H

Essential Duties:

• Provides day to day client advice, working to maintain strong client relationships.


• Under general direction, assists business owners and stakeholders in defining business and system requirements.


• Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues.


• Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met.


• Communicates client requirements to operational teams when applicable.

Minimum Qualifications:

Education

• Bachelor’s degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

• At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred.

Other

• Communicates clearly with clients via phone, email, and chat


• Responds to basic client support inquiries, ensuring they are handled in order of priority


• Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues


• Performs administrative duties including account and user maintenance


• Delivers outcomes using good interpersonal skills and organizational skills


• Embraces collaborating with teammates


• Ability to work occasional overtime during high volume periods


• Knowledge of other Notified service offerings


• Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability.


• Applies general knowledge of business developed through education or past experience


• No supervisory responsibilities; accountable for developing technical contribution


• Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments


• Exchanges straightforward information, asks questions and checks for understanding


• Displays demonstrated knowledge of, and ability to use and learn various technology tools

Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Requirements: