Enterprise Software Support & Solutions Analyst

Resolver, a Kroll Business; Manila; On-site; PHP 300,000 - 520,000; Full time

Job summary

Resolver, a Kroll Business, is seeking an Application Support Analyst who blends technical interest with problem solving, business thinking, and customer advocacy. The role emphasizes diagnosing issues, delivering effective solutions, and maintaining exceptional customer service.

The position involves learning Resolver's software platforms, supporting complex enterprise applications, and contributing to knowledge-base improvements while delivering a high-quality customer experience.

Qualifications

• Post-secondary education or equivalent experience.
• Passionate about tech and how tech solves business problems.
• Able to learn quickly.
• Stellar verbal & written communications are a must.
• Experience supporting complex and highly configurable enterprise software applications.

Responsibilities

• Provide customer support through diagnosing questions and issues and offering the best possible solutions.
• Communicate technical solutions clearly to customers and maintain exceptional service.
• Respond to incoming support requests with courtesy and professionalism in all channels.
• Document customer interactions for future reference and knowledge base improvements.
• Contribute to learning and development by sharing knowledge to improve internal processes.

Skills

Tech enthusiasm

Problem solving

Customer focus

Verbal & written communication

Education

Post-secondary education or equivalent

Job description

Resolver, a Kroll Business, is seeking an Application Support Analyst who blends technical interest with problem solving, business thinking, and customer advocacy. The role emphasizes diagnosing issues, delivering effective solutions, and maintaining exceptional customer service.

The position involves learning Resolver's software platforms, supporting complex enterprise applications, and contributing to knowledge-base improvements while delivering a high-quality customer experience.