Application Support Specialist (Business Systems)

IT Managers, Inc.; Makati; On-site; PHP 260,000 - 520,000; Full time

Job summary

IT Managers, Inc. seeks a Business Analyst (Application Support Specialist) to provide application support, troubleshoot system issues, manage user access, and assist in incident resolution.

The role includes supporting system configuration and maintaining documentation to ensure smooth business operations. Applicants should hold a Bachelor's degree in Accounting or IT, have knowledge of accounting software, and up to one year of SAP or similar ERP experience.

Qualifications

• Bachelor's degree in Accounting, IT, or related field.
• Basic knowledge of accounting principles.
• Familiarity with accounting software or applications.
• Up to 1 year of experience in SAP or similar enterprise systems.
• Experience troubleshooting system issues and managing user access.
• Strong analytical, problem-solving, and communication skills.
• Ability to maintain accurate support documentation and coordinate incident resolution.
• Experience in helpdesk or application support is a plus.

Responsibilities

• Provide application support and troubleshoot system issues.
• Manage user access and security.
• Assist in resolving incidents and coordinating with users.
• Support system configuration and documentation maintenance.
• Coordinate with users to ensure smooth business operations.

Skills

Analytical skills

Problem solving

Communication skills

Troubleshooting

User access management

Documentation

SAP familiarity

Accounting knowledge

Helpdesk experience

Education

Bachelor's degree in Accounting, Information Technology, or a related field

Tools

SAP

Accounting software

Job description

About the role

We are looking for a Business Analyst (Application Support Specialist) to provide application support, troubleshoot system issues, manage user access, and assist in resolving incidents. The role will also support system configuration, documentation maintenance, and coordination with users to ensure smooth business operations.

Key responsibilities

• Provide application support and troubleshoot system issues
• Manage user access
• Assist in resolving incidents
• Support system configuration
• Maintain support documentation
• Coordinate with users to ensure smooth business operations

About you

• Bachelor's degree in Accounting, Information Technology, or a related field
• Basic knowledge of accounting principles
• Knowledge of accounting software or applications
• Up to 1 year of experience in SAP or similar enterprise systems
• Experience troubleshooting system issues and managing user access
• Good analytical, problem-solving, and communication skills
• Able to maintain accurate support documentation and coordinate incident resolution
• Experience in helpdesk or application support is an advantage