Application Support Engineer (EMEA Shift), Sunday to Thursday)

The Depository Trust & Clearing Corporation (DTCC); Manila; On-site; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive compensation

Health and life insurance

Paid Time Off and Family Care

Flexible/hybrid work model

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking an experienced Software Developer in Manila to create, design, deploy, and support applications. This role entails collaborating with business partners in defining requirements and providing ongoing technical support for applications.

Ideal candidates should have at least 4 years of experience, knowledge of software development methodologies, and an eagerness to stay current in the field. DTCC offers a competitive compensation package alongside a hybrid work model with 3 days onsite and 2 days remote.

Qualifications

• Minimum of 4 years of related experience required.
• Experience in application systems analysis and development.
• Technical support experience for operational applications is preferred.

Responsibilities

• Prevent incidents by analyzing application systems.
• Expand knowledge of operating procedures for applications.
• Collaborate with the team to resolve application alerts.
• Execute Disaster Recovery scripts during outages.
• Align risk control processes into day-to-day responsibilities.

Skills

Collaboration

Technical Support

Incident Analysis

Prototyping

Education

Bachelor's degree or equivalent experience

Job description

Are you ready to make an impact at DTCC?

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role:

Being a member of the Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to elevate and resolve technical support incidents.

Your Primary Responsibilities:

• Analysis of Applications Systems in order to prevent incidents from reoccurring
• Expand knowledge base of operating procedures/runbooks for supported applications
• Collaborate within the team to resolve application alerts and elevate as needed
• Gather requested documentation in support of ongoing audits requests
• Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
• Ensure automation produces expected results within stated thresholds
• Monitor Dashboard to provide better visibility into potential issues and future outagesAnalyze proposed application design and provide feedback on potential gaps to business requirements
• Execute renewals/service account password changes as scheduled, resolve production defects and handlle minor enhancements as needed
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Minimum of 4 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed For Success:

• Fosters a culture where honesty and transparency are expected.
• Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
• Collaborates well within and across teams.
• Communicates openly with team members and others.
• Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.