Application Support Engineer (6AM to 3PM)

The Depository Trust & Clearing Corporation (DTCC); Manila; Hybrid; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Pension / Retirement benefits

Paid Time Off

Job summary

The Depository Trust & Clearing Corporation (DTCC) is looking for a Production Support Engineer in Manila, Philippines. This role involves troubleshooting, providing technical support, and monitoring systems in both cloud and on-prem environments. Candidates should possess at least 2 years of experience in production support, and familiarity with cloud technologies such as AWS and Azure is highly preferred.

Additional qualifications include hands-on experience with various OS, scripting languages, and monitoring tools. DTCC promotes a flexible hybrid work environment and offers competitive benefits.

Qualifications

• Minimum of 2 years of relevant Production support experience.
• Hands-on experience with software development methodologies.

Responsibilities

• Support technical issues in complex environments.
• Participate in disaster recovery events.
• Assist in major incident calls.

Skills

ITIL Change, Incident and Problem management

Troubleshooting and debugging

Monitoring and Alerting processes

Cyber security best practices

Communication skills

Unix, Linux, Windows, SQL/PLSQL

Cloud Technologies (AWS, Azure)

Scripting languages (Bash, Python, Ruby)

Education

Bachelor's degree or equivalent experience

Tools

Splunk

DynaTrace

AWS services

DB2, Oracle, Snowflake

ETL tools (Informatica, Talend)

Job description

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

Being a member of the Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to escalat[e] and resolve technical support incidents.

Your Primary Responsibilities

• Experience with using ITIL Change, Incident and Problem management processes.
• Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause.
• Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
• Hands‑on experience with Monitoring and Alerting processes in Distributed, Cloud and Mainframe environments.
• Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
• Take part in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
• Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
• Collaborate both within the team and across teams to resolve application issues and escalat[e] as needed.
• Support audit requests in a timely fashion providing needed documentation and evidence.
• Plan and execute certificate creation/renewals as needed.
• Monitor Dashboards to better catch potential issues and aid in observability.
• Help gather and analyze project requirements and translate them into technical specification(s).
• Basic understanding of all lifecycle components (code, test, deploy).
• Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
• Contribute to a culture where honesty and transparency are expected.
• On‑call support with flexible work arrangement.

NOTE: The Primary Responsibilities of this role are not limited to the details above.

Qualifications

• Minimum of 2 years of relevant Production support experience.
• Bachelor's degree preferred or equivalent experience.

Technical Qualifications (Distributed/Cloud)

• Hands‑on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda)
• Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
• Scheduling Tool experience (CA AutoSys, Control‑M)
• Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
• Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
• Hands‑on experience with ETL tools (Informatica Datahub/IDQ, Talend)

Technical Qualifications (Mainframe)

• Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Mainframe scheduling (Job abends, Predecessor/Successor)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.