Application Support Engineer (6AM to 3PM Shift)

Depository Trust & Clearing Corporation; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health and life insurance

Pension/Retirement

Paid Time Off and other leaves

Flexible hybrid model

Job summary

Depository Trust & Clearing Corporation in Manila, Philippines is seeking an Application Support Engineer to ensure the stability and performance of DTCC applications within a hybrid work model (3 days onsite, 2 days remote). You will monitor, troubleshoot, and deploy releases while coordinating with stakeholders to maintain service quality.

Ideal candidates have 4+ years in application support, a BS in IT/CS/CE or equivalent, and experience with ITSM tools (ServiceNow, JIRA) and ITIL practices.

Qualifications

• Minimum 4 years of application support experience.
• Bachelor's degree in IT/CS/CE or equivalent experience.
• Experience with ITSM tools (ServiceNow, JIRA) and ITIL knowledge is preferred.
• Strong troubleshooting and incident management skills.

Responsibilities

• Monitor RDS applications to identify and resolve issues and coordinate with stakeholders for timely resolution.
• Analyze application logs and system performance metrics to diagnose and fix technical problems.
• Assist in deployment of new releases and perform post-deployment checks to ensure stability.

Skills

AI concepts

SQL

Linux/Unix

Windows Server

TCP/IP

DNS

Firewall

Python

Shell

Perl

APM tools

Splunk

WebLogic

Tomcat

AWS

Azure

Education

BSIT

BSCS

BSCE

Equivalent experience

Tools

Dynatrace

Splunk

ServiceNow

JIRA

RDS

IIS

WebLogic

Tomcat

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

Being a member of the team, as an Application Support Engineer, you will play a crucial role in ensuring the stability and performance of DTCC's applications. Your primary responsibilities will have a significant impact on the organization. Your role will be essential in maintaining the integrity and performance of DTCC's applications, directly contributing to the organization's success and customer satisfaction.

Your Primary Responsibilities:

• Application Monitoring and Incident Management:
  • Monitor RDS applications to identify and resolve issues, performance issues, errors and anomalies.
  • Coordinate with stakeholders to ensure timely resolution and escalation for critical issues
• Technical Troubleshooting and Problem resolution
  • Analyze application logs, errors, and system performance metrics to diagnose and resolve technical problems.
• Application Deployment and Maintenance:
  • Assist in the deployment of new releases, and updates for GTR applications.
  • Perform systems checks and validation post deployment to ensure application stability.

Qualifications:

• Minimum of 4 years of application support.
• Bachelor's degree preferred (BSIT, BSCS, BSCE) or equivalent experience

Talents Needed for Success:

• Technical Proficiency:
  • Demonstrates a strong foundation in artificial intelligence concepts and applications
  • Database Management: Demonstrated proficiency in SQL (Oracle, SQL Server, MySQL) for effective data retrieval, analysis, and resolution of inconsistencies.
  • Operating Systems & Networking: Strong command of Linux/Unix, with working knowledge of Windows Server environments, as well as TCP/IP protocols, DNS, and firewall configuration.
  • Scripting & Automation: Skilled in utilizing Python, Shell, and Perl scripting to automate repetitive processes and perform system maintenance efficiently.
  • Monitoring & Diagnostics: Experienced in leveraging Application Performance Monitoring (APM) tools, such as Dynatrace, and log analysis platforms like Splunk to detect and resolve operational issues.
  • Application Infrastructure: In-depth understanding of web server technologies (IIS) and middleware platforms (WebLogic, Tomcat).
  • Cloud & Containers: Foundational knowledge of cloud service providers, including AWS and Azure.
• Problem Solving Skills
  • Analytical thinking to diagnose and resolve application issues and demonstrates strong practical judgment.
  • Root Cause Analysis (RCA): Ability to investigate and identify the underlying causes of recurring application errors.
  • Able to triage incidents by Technical Calls.
  • Effective verbal and written communication abilities. Bridging the gap between technical teams and non-technical stakeholders.
• Incident Management
  • Experience with ITSM Tools (Service Now, JIRA)
  • Comprehensive knowledge of incident and problem management frameworks (ITIL)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us atwww.dtcc.comor connect with us onLinkedIn,X,YouTube,FacebookandInstagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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