Application Support Engineer

MainframeMaster; Manila; On-site; PHP 2,432,541 - 2,973,105; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health and life insurance

Flexible/hybrid work model

Job summary

MainframeMaster is looking for an experienced Application Support Engineer in Manila, Philippines. This role involves maintaining and providing technical support for applications in daily operations, alongside ***troubleshooting** issues and collaborating with various teams.

The ideal candidate will have hands-on experience with distributed systems, a bachelor's degree or equivalent, and must be willing to work a THU-MON shift. Competitive compensation and flexible working days are offered.

Qualifications

• Minimum of 6 years of related experience.
• Candidates must be willing to work THU - MON shift.
• Familiarity with relational databases like DB2 and Oracle.

Responsibilities

• Resolve critical production issues by leading Major Incident calls.
• Troubleshoot and debug system component(s) in regulated environments.
• Collaborate across teams to resolve application issues.

Skills

Hands on experience in distributed systems like Unix

Mainframe troubleshooting and support skills

Proven experience with ETL tools

Education

Bachelor's degree and/or equivalent experience

Tools

SQL/PLSQL

Cloud Technologies (AWS, Azure)

Monitoring and Data Tools (Splunk, Dynatrace)

Job description

# Application Support EngineerDTCCFull-timeManila, PhilippinesUSD 44,029 - 44,0290 viewsPosted June 5, 2026## Job DescriptionJOB DESCRIPTIONAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The impact you will have in this role:The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to call out and resolve technical support incidents.Your Primary ResponsibilitiesExperience with using ITIL Change, Incident and Problem management processes. Resolve critical production issues by leading Major Incident calls, engaging accurate teams, and driving root cause analysis. Troubleshoot and debug system component(s) to resolve technical issues in sophisticated and highly regulated environments comprised of ground and **cloud** applications and services.Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.Contribute to Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.Participate in Disaster Recovery / Loss of Region events (planned and unplanned) performing tasks and collecting evidence.Collaborate both within the team and across teams to resolve application issues and bring up as needed. Partner with development teams to provide recommendations into the design and development stages of applications.Support audit requests in a timely fashion providing needed documentation and evidence.Plan and complete certificate creation/renewals as needed.Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.Strong ability to capture and analyze project requirements and translate them into technical specification(s).Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams.Review and update knowledge articles and runbooks with application development teams to confirm information is most updated.Identify and implement automation opportunities to reduce manual effort associated with application monitoring.Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g., SNOW, SF, etc)Aligns risk and control processes into day-to-day responsibilities to supervise and mitigate risk; calls out appropriately.Qualifications:Minimum of 6 years of related experienceBachelor's degree and/or equivalent experienceCandidates must be willing to work THU - MON shiftTalents Needed for Success:Hands on experience in distributed systems like Unix, **Linux**, Windows, **SQL**/PLSQLPreferred to have Mainframe troubleshooting and support skills (**COBOL**, **JCL**, **DB2**, **DB2** Stored Procedures, **CICS**, SPUFI, **File aid**)Mainframe scheduling (Job abends, Predecessor/Successor) is good to haveScheduling Tool experience (CA AutoSys, Control-M)Familiarity working with **relational databases** (**DB2**, **Oracle**, Snowflake)Monitoring and Data Tools experience (**Splunk**, **Dynatrace**, Thousand Eyes, Grafana)**Cloud Technologies** (**AWS** services (S3, EC2, Lambda, IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferredMiddleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)Messaging Queue Systems (IBM **MQ**, **Oracle** AQ, ActiveMQ, RabbitMQ, Kafka)Scripting languages (Bash, **Python**, Ruby, Shell, Perl, **JavaScript**)Proven experience with ETL tools (Informatica Datahub/IDQ, Talend)We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.