Application Support Engineer (6AM to 3PM Shift)

The Depository Trust & Clearing Corporation (DTCC); Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health and life insurance

Pension/Retirement benefits

Paid Time Off and leaves

Hybrid work model

Job summary

DTCC is seeking an experienced Application Support Engineer in a hybrid role. You will monitor and support DTCC applications, diagnose issues from logs and metrics, and coordinate with stakeholders for timely resolutions.

The role includes deployment support and post-deployment validation to maintain system stability. Qualifications include 4+ years in application support and a BSIT/BSCS/BSCE or equivalent, with strong SQL, Linux/Unix, and ITIL knowledge.

Qualifications

• Minimum of 4 years of application support.
• Bachelor's degree preferred (BSIT, BSCS, BSCE) or equivalent experience.
• Experience with ITSM tools and ITIL frameworks.
• Knowledge of databases and SQL for data retrieval and resolution.

Responsibilities

• Monitor applications and incidents to identify issues and performance gaps.
• Coordinate with stakeholders to ensure timely resolution of critical issues.
• Analyze application logs and metrics to diagnose problems and implement fixes.
• Assist in deployment of new releases and post-deployment validation.
• Perform systems checks to ensure stability after changes.

Skills

AI concepts

Analytical thinking

Problem solving

Incident triage

Incident management

Root cause analysis (RCA)

Communication

Stakeholder collaboration

Education

BSIT/BSCS/BSCE

Tools

Dynatrace

Splunk

JIRA

ServiceNow

SQL

Linux/Unix

Windows Server

WebLogic

Tomcat

IIS

AWS

Azure

Job description

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay And Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact You Will Have In This Role

Being a member of the team, as an Application Support Engineer, you will play a crucial role in ensuring the stability and performance of DTCC's applications. Your primary responsibilities will have a significant impact on the organization. Your role will be essential in maintaining the integrity and performance of DTCC's applications, directly contributing to the organization's success and customer satisfaction.

Your Primary Responsibilities

• Application Monitoring and Incident Management: - Monitor RDS applications to identify and resolve issues, performance issues, errors and anomalies.
• Coordinate with stakeholders to ensure timely resolution and escalation for critical issues
• Technical Troubleshooting and Problem resolution - Analyze application logs, errors, and system performance metrics to diagnose and resolve technical problems.
• Application Deployment and Maintenance: - Assist in the deployment of new releases, and updates for GTR applications.
• Perform systems checks and validation post deployment to ensure application stability.

Qualifications

• Minimum of 4 years of application support.
• Bachelor's degree preferred (BSIT, BSCS, BSCE) or equivalent experience

Talents Needed For Success

• Technical Proficiency:- Demonstrates a strong foundation in artificial intelligence concepts and applications
• Database Management: Demonstrated proficiency in SQL (Oracle, SQL Server, MySQL) for effective data retrieval, analysis, and resolution of inconsistencies.
• Operating Systems & Networking: Strong command of Linux/Unix, with working knowledge of Windows Server environments, as well as TCP/IP protocols, DNS, and firewall configuration.
• Scripting & Automation: Skilled in utilizing Python, Shell, and Perl scripting to automate repetitive processes and perform system maintenance efficiently.
• Monitoring & Diagnostics: Experienced in leveraging Application Performance Monitoring (APM) tools, such as Dynatrace, and log analysis platforms like Splunk to detect and resolve operational issues.
• Application Infrastructure: In-depth understanding of web server technologies (IIS) and middleware platforms (WebLogic, Tomcat).
• Cloud & Containers: Foundational knowledge of cloud service providers, including AWS and Azure.
• Problem Solving Skills - Analytical thinking to diagnose and resolve application issues and demonstrates strong practical judgment.
• Root Cause Analysis (RCA): Ability to investigate and identify the underlying causes of recurring application errors.
• Able to triage incidents by Technical Calls.
• Effective verbal and written communication abilities. Bridging the gap between technical teams and non-technical stakeholders.
• Incident Management- Experience with ITSM Tools (Service Now, JIRA)
• Comprehensive knowledge of incident and problem management frameworks (ITIL)

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.