Application Support Engineer — Incident & Ops Lead (Hybrid)

The Depository Trust & Clearing Corporation (DTCC); Metro Manila; Hybrid; PHP 3,769,000 - 6,281,000; Full time

Benefits offered by this job

Flexible hybrid work model

Job summary

The Development family at The Depository Trust & Clearing Corporation (DTCC) is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. The role demands deep expertise across the full application lifecycle and strong collaboration with business partners and clients.

You will troubleshoot, monitor, and optimize complex systems spanning on‑premise, cloud, and hybrid platforms, while maintaining security controls and incident response

Qualifications

• Minimum of 4 years of related experience.
• Bachelor's degree preferred or equivalent experience.
• Technical qualifications for mainframe troubleshooting and support: COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File-AID.

Responsibilities

• Demonstrated experience with ITIL Change, Incident, and Problem Management processes.
• Lead the resolution of critical production issues by coordinating Major Incident calls, engaging appropriate teams, and driving root cause analysis to closure.
• Troubleshoot and debug application and system components within complex, highly regulated environments spanning on‑premise, cloud, and hybrid platforms.
• Review and analyze proposed application designs, identifying operational gaps and providing recommendations to improve performance, resiliency, and supportability.
• Hands‑on experience with monitoring and alerting across distributed, cloud, and mainframe environments.
• Strong understanding of cybersecurity best practices, including access controls, password management, and malware detection.
• Participate in Monthly Service Reviews (MSR) with development partners to review KPIs, operational metrics, and service performance.
• Execute responsibilities during planned and unplanned Disaster Recovery and Loss‑of‑Region events, ensuring required tasks are completed and evidence is collected.
• Collaborate effectively within the team and across functional groups to resolve application issues and engage respective teams when necessary.
• Support internal and external audit requests by providing accurate documentation and evidence in a timely manner.
• Plan and execute certificate creation and renewals as required to support secure application operations.
• Create, enhance, and monitor dashboards to improve observability and proactively identify potential issues.
• Demonstrated ability to gather, analyze, and translate project and operational requirements into technical specifications.
• Deep understanding of the full application lifecycle, including development, testing, deployment, and support.
• Strong verbal and written communication skills, with the ability to communicate clearly and effectively with technical and non‑technical stakeholders.
• Promote a culture of transparency, accountability, and continuous improvement.
• Review and validate analysis performed by team members and implement corrective actions to prevent incident recurrence.
• Resolve critical application alerts promptly, including production defects, providing clear business impact assessments and root‑cause analysis; support minor enhancements as needed.
• Review, update, and maintain knowledge articles and runbooks in partnership with application development teams to ensure accuracy and relevance.
• Validate and submit responses for audit‑related requests for information (RFI).
• Review and execute Disaster Recovery procedures and scripts during outages, ensuring Business Continuity Management (BCM) evidence is properly documented.
• Identify and implement automation opportunities to reduce manual effort and improve efficiency in application monitoring and support processes.
• Partner with development teams throughout the design and development lifecycle to ensure applications are operationally ready and supportable.

Skills

Mainframe COBOL

JCL

DB2

CICS

SPUFI

File-AID

Unix

Linux

Windows

SQL/PLSQL

Education

Bachelor's degree or equivalent experience

Tools

CA AutoSys

Control-M

Splunk

DynaTrace

ThousandEyes

Grafana

Selenium

HiPam

IBM Zolda

Job description

The Development family at The Depository Trust & Clearing Corporation (DTCC) is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. The role demands deep expertise across the full application lifecycle and strong collaboration with business partners and clients.

You will troubleshoot, monitor, and optimize complex systems spanning on‑premise, cloud, and hybrid platforms, while maintaining security controls and incident response