SaaS App Support Engineer - Adobe Sign/DocuSign SME

Cardinal Health International Philippines Inc.; Pateros; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cardinal Health International Philippines Inc. seeks an experienced SaaS Application Support Engineer to provide IT support for SaaS end users via ServiceNow.

The role liaises with integration vendors, maintains runbooks and technical diagrams, and ensures SLA targets are met while driving KPI reporting. Preferred experience includes Adobe Sign or DocuSign administration, API integrations, and IAM/Sso knowledge.

Qualifications

• 4 Years minimum prior experience as a SaaS Application Support Engineer (Adobe Sign or DocuSign Administrator Experience Preferred).
• Prior experience working with end users and building internal customer relationships.
• Education based off track level.

Responsibilities

• Provide IT support to SaaS application end users through ServiceNow ticket process.
• Act as liaison between application integration partners and vendor for setup and support of integrations.
• Maintain runbook and team procedures documentation.
• Maintain Technical Diagrams of the application.
• Seek support from vendor as necessary.
• Meet/exceed application maintenance and support SLAs.
• Report on KPIs to leadership.
• SME for all Adobe/DocuSign projects.
• Lead AP Integration (Planning, Testing, Implementation).
• Create Technical Diagram.
• Lead App Onboarding (DocuSign).
• SRT/Escalation Support.
• Use ServiceNow to manage enhancements and change requests.
• Document and test application resiliency plans.
• Ensure regulatory compliance measures to reduce HIPAA audit findings.
• Comply with policies and procedures (compliance, audit, security).
• Assist solution owner with long-term strategies for applications.
• Ensure applications align with org goals and EIT standards.
• Work with vendors on application roadmap.
• Occasionally assist with IT-centric complex projects.
• This position may take on other duties as assigned.

Skills

SaaS support

Adobe Sign

DocuSign administration

ServiceNow

API integration

IdentityIQ / SSO

Customer relationship

Documentation

Tools

Adobe Sign

DocuSign

ServiceNow

APIs

IdentityIQ

SSO

Job description

Cardinal Health International Philippines Inc. seeks an experienced SaaS Application Support Engineer to provide IT support for SaaS end users via ServiceNow.

The role liaises with integration vendors, maintains runbooks and technical diagrams, and ensures SLA targets are met while driving KPI reporting. Preferred experience includes Adobe Sign or DocuSign administration, API integrations, and IAM/Sso knowledge.