Application Support Engineer

Accenture in the Philippines; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Accenture in the Philippines in Manila is seeking an Application Support Engineer to investigate and resolve issues across critical business systems with a proactive approach. You will work with multiple teams to maintain reliability and performance of software applications in a dynamic environment.

The role requires at least 3 years of experience with Workday Core Compensation, strong analytical skills, and effective communication with technical and non-technical stakeholders to drive timely

Qualifications

• Minimum 3 years of Workday Core Compensation experience.
• Strong troubleshooting skills for enterprise systems.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• SME role, collaborate and manage team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues.
• Facilitate knowledge sharing and mentoring within the team.
• Monitor system performance and recommend improvements.

Skills

Workday Core Compensation

Troubleshooting

Stakeholder communication

System logs analysis

Enterprise environments

Tools

Workday

Job description

Job Description:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to ensure smooth and continuous operation of software applications. The position demands attentiveness to detail and a commitment to maintaining system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to prioritize and address system issues effectively.
• Facilitate knowledge sharing and mentoring within the team to enhance overall expertise.
• Monitor system performance and recommend improvements to optimize functionality.

Professional & Technical Skills:

• Required Skill: Expert proficiency in Workday Core Compensation.
• Strong understanding of compensation management processes and system configurations.
• Experience in troubleshooting and resolving complex application issues within enterprise environments.
• Familiarity with integration points and data flows between Workday modules and other business systems.
• Ability to analyze system logs and diagnostic data to identify root causes of problems.
• Excellent communication skills to liaise effectively with technical and non-technical stakeholders.

Additional Information:

• The candidate should have minimum 3 years of experience in Workday Core Compensation.
• This position is based at our Manila office.
• Minimum 3 year(s) of experience is required