Application Support Engineer

ECAM; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

ECAM is seeking an Application Support Engineer to maintain, deploy, and support our tools and applications. Responsibilities include managing updates, troubleshooting issues, ensuring system performance, and collaborating on new features to maintain reliability and security.

The ideal candidate has 0–2 years in Application Support, solid SQL, Linux, Azure and Windows expertise, experience with FreshService or Salesforce, and familiarity with Grafana, Datadog or Elastic for monitoring.

Qualifications

• 0–2 years of relevant experience in Application Support.
• Solid SQL knowledge for database queries and management.
• Familiarity with Linux operating systems for troubleshooting.
• Experience supporting Azure-hosted applications.
• Experience supporting Windows servers.
• Experience with ticketing tools such as FreshService or Salesforce.
• Experience with monitoring tools such as Grafana, Datadog, or Elastic.
• Strong written and verbal communication.
• Analytical problem-solving skills.

Responsibilities

• Handle complex issues and p1 outage tickets.
• Investigate application and server logs to identify root cause.
• Review database tables and performance data.
• Create knowledge documents and conduct knowledge transfer.
• Coordinate with other teams and vendors.
• Support change management including health checks and communications.
• Monitor new tickets and respond within SLA.

Skills

SQL Proficiency

Linux Knowledge

Azure Cloud

Windows Server

Ticketing Systems

Monitoring Tools

Professional Communication

Problem-Solving

Tools

Grafana

Datadog

Elastic

FreshService

Salesforce

Job description

ECAMis looking for talented individuals like you! Be the next Application Support Engineer.

ECAM’s Application Support Engineer will maintain, deploy, and support our tools and applications. Responsibilities include managing updates, troubleshooting issues, ensuring system performance, and collaborating on new features to maintain reliability and security.

Duties & Responsibilities:

• Handle complex issues.
• Handle p1 outage tickets.
• Investigate application and server logs.
• Investigate database tables.
• Create knowledge documents and conduct knowledge transfer.
• Coordinate with other teams and vendors.
• Elevate the ticket to L3 which requires code analysis. Investigation document to be submitted for elevation process.
• Support setup and config changes for test activities.
• Monitor new tickets and acknowledge within SLA.

Change Management

• Change tasks owner, review implementation plan.
• Perform pre and post health checks.
• Send communications during the start until completion of the change.

Qualifications:

• Experience: 0-2 years of relevant experience in Application Support.
• SQL Proficiency: Solid understanding of SQL for database query and management tasks.
• Linux Knowledge: Familiarity with Linux operating systems for application troubleshooting and support.
• Cloud Support: Experience supporting applications hosted in Azure environments.
• Windows Support: Experience supporting applications hosted on Windows servers.
• Ticketing Systems: Proficiency with ticketing tools such as FreshService or Salesforce for issue tracking and resolution.
• Monitoring Tools: Experience with monitoring tools such as Grafana, Datadog, or Elastic to ensure application performance and uptime.
• Professional Communication: Strong communication skills, both written and verbal, for effective collaboration and customer support.
• Problem-Solving Ability: Demonstrated ability to analyze, troubleshoot, and resolve application issues quickly and efficiently.

Why joinECAM?

AtECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.