Systems Monitoring Engineer

ECI; Taguig; On-site; PHP 4,017,600 - 6,696,000; Full time

Job summary

ECI is seeking a motivated Systems Monitoring Engineer to join our 24x7 monitoring team in the Philippines. The role focuses on monitoring servers, applications, network devices, and cloud infrastructure, with responsibility for initial troubleshooting, incident creation, and timely escalation.

The ideal candidate has 1–3 years in IT operations, a basic grasp of Windows Server administration, Microsoft Azure, and datacenter fundamentals, plus familiarity with ITIL processes.

Qualifications

• 1–3 years of experience in IT Operations, Monitoring, Service Desk, or Infrastructure Support.
• Basic understanding of Windows Server administration and troubleshooting.
• Basic knowledge of Microsoft Azure services and cloud concepts.
• Understanding of datacenter fundamentals: servers, virtualization, storage, networking, high availability.
• Understanding of Active Directory, DNS, DHCP, DFS, etc.
• Familiarity with ticketing systems and incident management processes.
• Strong analytical and problem‑solving skills.
• Good written and verbal communication skills.
• Ability to work effectively in a 24x7 shift environment.

Responsibilities

• Monitor servers, applications, network devices, and cloud infrastructure using monitoring tools.
• Perform initial troubleshooting of infrastructure alerts and escalate as required.
• Manage virtualized infrastructure across Azure, VMware vCenter, and Hyper‑V, including VM provisioning and health checks.
• Create, update, and manage incidents in the ITSM platform.
• Follow documented procedures and participate in major incident bridge calls.
• Maintain documentation of incidents and operational procedures.
• Adhere to ITIL processes including Incident, Change, and Problem Management.

Skills

IT Operations

Monitoring

Service Desk

Infrastructure Support

Windows Server

Microsoft Azure

Tools

ITSM platform

VMware vCenter

Hyper‑V

Azure

Job description

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.

At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world.

Opportunity

ECI is seeking a motivated and customer‑focused Systems Monitoring Engineer to join our 24x7 monitoring team. The ideal candidate will have foundational knowledge of Windows Server, Microsoft Azure, and datacenter operations. This role is responsible for monitoring infrastructure alerts, performing initial troubleshooting, escalating incidents when required, and ensuring timely response to operational events. This is an onsite role.

What you will do

• Monitor servers, applications, network devices, and cloud infrastructure using monitoring tools.
• Monitor and perform initial troubleshooting of infrastructure alerts including server down, server reboot, service failures, disk space utilization, performance issues, ensuring timely response and escalation when required.
• Monitor and manage virtualized infrastructure across Microsoft Azure, VMware vCenter, and Hyper‑V, including VM provisioning support, power operations, health verification, resource utilization checks, and troubleshooting of virtual machine‑related incidents.
• Create, update, and manage incidents in the ITSM platform.
• Escalate issues to specialized teams following documented procedures.
• Perform basic administration and troubleshooting of Windows Server environments.
• Follow shift handover procedures and ensure critical alerts are actively tracked until resolution.
• Participate in major incident management and bridge calls when required.
• Maintain accurate documentation of incidents, troubleshooting steps, and operational procedures.
• Adhere to ITIL processes including Incident, Change, and Problem Management.

Who you are

• 1–3 years of experience in IT Operations, Monitoring, Service Desk, or Infrastructure Support.
• Basic understanding of Windows Server administration and troubleshooting.
• Basic knowledge of Microsoft Azure services and cloud concepts.
• Understanding of datacenter fundamentals, including:
  • Servers and virtualization
  • Storage concepts
  • Network fundamentals
  • High availability concepts
• Understanding of Active Directory, DNS, DHCP, DFS, etc.
• Familiarity with ticketing systems and incident management processes.
• Strong analytical and problem‑solving skills.
• Good written and verbal communication skills.
• Ability to work effectively in a 24x7 shift environment.

Bonus points if you have

• Knowledge of Microsoft 365 / Office 365 administration and troubleshooting.
• Exposure to Exchange Online, Teams, SharePoint, or OneDrive.

Key Competencies

• Customer‑focused mindset.
• Strong attention to detail.
• Ability to prioritize critical alerts and incidents.
• Willingness to learn new technologies.
• Team player with a positive attitude.
• Ability to work under pressure during major incidents.